Fresh Vacancies at Upbeat Centre

Location: Lekki, Lagos

Job Description
Daily Operations:

• Take customer’s orders and relay to kitchen for preparation
• Receive payments and issue receipts
• Package foods in bags and boxes along with kitchen staff
• Help with up-selling in the restaurant when necessary
• Maintain clean and orderly workout area

Customer Service:

• Proper record keeping of customers attended to.
• Receiving guests warmly.
• Attending to guest’s enquiries, respond to/resolve issues or requests from customers, and escalate if unable to handle

Inventory:

• Ensure that proper records are taken for all stocks received from Kitchen and reconcile the inventory recorded at the beginning of the shift against end of shift sales.
• Document all operational activities and prepare status report as required by the Supervisor and Operations Manager.
• Ensure that the till stock levels for the drinks and serving apparatus are at par level and order if below reorder level; raise stock requisition as at when due to ensure consistency.
• Work with the Accountant to evacuate sales envelopes from the drop safe while ensuring accurate reconciliation of all recorded transactions

Requirements

•  Candidates should possess an OND qualification with 1 - 2 years work experience.

Salary
N45,000 - N50,000 / month.

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Location: Lekki, Lagos

Job Description
Customer Service:

• Ensure the Restaurant teams is always welcoming and friendly to customers.
• Welcome guests and ensure every customer feedback are tracked on Glitch report. Ensure proper follow up till issue has been resolved.
• Receive and validate cash, cheque, credit card, bank transfers or POS payments made; accurately record payments and issue receipts where necessary.
• Ensure that attendance records for all Restaurant activities are accurate and updated regularly.
• Listen to team members’ feedback and resolve any issues or conflicts; Motivate team members and lead by example.
• Work with the sales team to process guests’ reservations; confirm availability, ensure payment is made and approved and confirm registration to guest and appropriate unit.
• Ensure interdepartmental communication is maintained through the proper channel(s).
• Supervises the functions happening in the event rooms to ensure that food set up is done well, the servers are well groomed and ready to serve, and that clearing is done after the event.

Inventory:

• Reconcile the inventory recorded at the beginning of the shift against end of shift sales made by the Cashier.
• Ensure that the till stock levels for Upbeat bite, drinks, Service tools and consumables does not go below reorder level; raise stock requisition as at when due to ensure consistency.
• Work with the Accountant to evacuate sales envelopes from the drop safe while ensuring accurate reconciliation of all recorded transactions
• Reconcile breakages and communicate with Finance for reconciliation

Requirements

• Candidates should possess a B.Sc, HND qualification with 0 - 2 years work experience.

Salary
N45,000 - N50,000 / month.

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Location: Lekki, Lagos

Job Description

• Interact with customers, take orders.
• Plan and present bar menu.
• Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
• Arrange bottles and glasses to make attractive displays.
• Assess customers’ needs and preferences and make recommendations
• Influence customers by up selling and suggestive selling.
• Serve customers in a friendly and helpful manner.
• Always keep the bar counter and work area neat and clean.
• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way
• Demonstrate a thorough knowledge of food and beverage products, menus, and Promotions
• Handle and move objects, such as glasses and bottles, using hands and arms.
• Clean up after customers and clean work area. Wash glassware and utensils after each use.
• Balance all receipts.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.

Requirements

• Candidates should possess an OND, SSCE / GCE / NECO qualification with 2 - 3 years work experience.

Salary
N45,000 - N50,000 / month.

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Location: Lekki, Lagos
Employment Type: Internship

Job Description

• Provides quality customer service according to UpBeat Standard, greet guests over the phone in friendly, courteous manner, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
• Respond to and resolve escalated issues and/or unique or complex requests from customers; with assistance from Line Manager where needed. Answer all customer product and service questions as required.
• Oversee client bookings and function space allocations; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
• Upsell by offering UPBEAT clients additional services or special packages offered.
• Records reservation information accurately on the PXIER App. Files all reservations in a systemic order for easy referral.
• Provide customers with quotations, negotiate the terms of agreement and close sales.
• Ensure daily compliance with UPBEAT’s Sales Process by monitoring and reviewing the sales call log, updating sales database, order taking system, complaints resolution process and other relevant sales activities.
• Deals with and acknowledges assigned incoming correspondence, emails, vouchers and walk-ins in a timely and accurate manner.
• Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.
• Liaise with Clients and book appointments for Line Manager.
• Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions, attending customer events, implementing feedbacks etc.
• Update client’s details and enquiries in the appropriate log and ensure all relevant documentation are kept up-to-date and backed-up.

Requirements

• Candidates should possess a B.Sc, HND qualification with 0 - 2 years work experience.

Salary
N45,000 - N50,000 / month.