Latest Jobs at Sharptowers Limited

Locations: Lagos - Isolo, Abule Egba, Igando.

Job Description

• The Customer Service Representative will be responsible for making sure the needs of the company's customers are met.
• She/he must be knowledgeable about the products and able to adequately guide the customer at all times.
• A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Duties and Responsibilities

• Handle and respond to Customers Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
• Acknowledge and resolve customer complaints.
• Escalate Customers' issues to the appropriate desk and ensure quick resolution
• Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
• Identify and assess customers' needs to achieve satisfaction
• Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
• Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
• Follow the laid down communication procedures, guidelines and policies while going the extra mile to actively engage customers
• Provide General Customer service support

Qualifications and Requirements

• Minimum Bachelor's Degree or its equivalent in Business Administration or any relevant field.
• 1-3+ years Customer Service Experience.
• Computer literacy
• Age: Not more than 30 years.

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Locations: Lagos (Preference-Oshodi / Isolo and Alimosho LGAs)

Job Descriptions

• We are looking for energetic and passion driven Sales Officers to join our workforce team
• The field officer would be responsible for finding and engaging new dealers through referrals, networking, and cold calls.
• The field officer will be responsible for managing existing down lines.

Essential Duties and Responsibilities

• The Field Sales Officer will be directly responsible for generating sales for the business.
• To be effective in this position, the field sales officer must consistently achieve sales targets and generate new businesses in sales of company's products and services.
• Manage all sales and marketing activities in a geographic area.
• Collaborate with marketing to proactively identify, manage and prioritize targeted prospect list.
• Effectively communicate the value proposition through proposals and presentations
• Keep up to date with recent market and industry trends, competitors, and leading customer strategies
• Make use of sales management techniques

Requirements

• Bsc/ HND / Bachelor's Degree in marketing or any related course from any reputable institution.
• Minimum 3 years' experience as a field sales officer, marketing
• Must be target driven
• Ability to communicate in English and local languages
• Must be aggressive and willing to work.
• Must be computer literate
• Must not be more than 30 years.