Customer Service Representative at Sharptowers limited

Locations: Lagos - Isolo, Abule Egba, Igando.

Job Description

• The Customer Service Representative will be responsible for making sure the needs of the company's customers are met.
• She/he must be knowledgeable about the products and able to adequately guide the customer at all times.
• A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Duties and Responsibilities

• Handle and respond to Customers Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
• Acknowledge and resolve customer complaints.
• Escalate Customers' issues to the appropriate desk and ensure quick resolution
• Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
• Identify and assess customers' needs to achieve satisfaction
• Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
• Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
• Follow the laid down communication procedures, guidelines and policies while going the extra mile to actively engage customers
• Provide General Customer service support

Qualifications and Requirements

• Minimum Bachelor's Degree or its equivalent in Business Administration or any relevant field.
• 1-3+ years Customer Service Experience.
• Computer literacy
• Age: Not more than 30 years.