• Learning Solutions Manager at MTN Nigeria

  • Posted on: 13 September, 2011 Deadline: 26 September, 2011
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  • MTN is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. With over 35 million subscribers and counting, MTN Nigeria Communications Limited is the largest subsidiary in the MTN Group – Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East. As a pioneer and leader in the industry, MTN is not only the largest telecommunications company in Nigeria, but has also recorded several notable firsts, which have positioned our operations and activities as a point of reference for the telecoms industry and the business community  in Nigeria and Africa.


    DEPARTMENT: Human Resources
    LOCATION: Lagos
    Competency Planning and Development
    Design curriculum and develop programmes
    Ensure all role competencies in MTN Nigeria have appropriate curriculum cover
    Develop competency-based training/development plan for organisation
    Provide 100% curriculum covering MTN Nigeria Competency framework
    Update learning directories periodically to respond to business needs
    Learning Solution Management.
    Make input into the development of training strategy and approach
    Manage training needs assessment for individual staff and organization in consultation with departmental heads and managers
    Determine micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery
    Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
    Develop assessment methods and systems required for training needs assessment
    Manage training evaluation procedure using the Kirk Patrick evaluation methodology
    Conduct periodic training effectiveness survey
    Manage MTN Nigeria internal training school
    Manage MTN Academy programme delivery in Nigeria
    Learning Management.
    Ensure quality assurance on content development
    Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
    Manage the Corporate Induction programme
    Conduct annual training effectiveness survey
    Provide input for the Learning and Development budget
    Manage ITF compliance process
    Manage learning management reporting using the OLM effectively
    Front Line Competency Cycles
    Manage the customer relations practitioner programme (CRPP)
    Ensure appropriate programme selection and delivery for frontline competency development
    Develop and deploy learning strategy to support frontline capability (Customer Relations, Sales and Distribution)
    Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy
    JOB CONDITIONS: Standard MTN working conditions. Open plan office. Field work: 40% of total work hours
    REPORTING TO: Senior Manager, Learning Management
    First degree preferably in the social sciences.
    A recognized learning and development qualification. e.g. CIPD diploma
    8 years work experience with 2 years within the learning function of a reputable organisation.
    2 years experience in a supervisory/ managerial
    Experience in curriculum development
    First degree preferably in the social sciences.
    Method of Application
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