Head - Lab Operations (West Africa) at Shalina Healthcare

What you become a part of:

• The successful candidate will direct, administer, and coordinate activities of our Laboratory Operations in the region.
• The role encompasses service effectiveness, operational and technological development, continuous quality improvement and hands-on people management to drive our service into the future.

What to expect:

• Direct laboratory operations in the region to ensure operational profitability and the delivery of quality services to clients.
• Develop, monitor, and implement budgets and pricing programs. Maintain financial oversight of operations.
• Develop policies, practices, and standards to minimize and manage business risk to the company and customers.
• Bring standardization of processes/ SOPs and address unique needs separately.
• Drive implementation of the best-in-class practices for lab operations & quality to deliver outstanding customer experience.
• Drive continuous improvement projects and mindset throughout the labs, constantly evaluating and improving the efficiency of the laboratory operations.
• Drive high NPS, reduce lab error rates, bring-in new technologies to drive operational efficiency, give product/ technology inputs to enable operations and drive relevant accreditations.
• Lead individuals and work groups to continuously improve performance by creating an environment that ensures application of quality principles and techniques to achieve desired outcomes.
• Develops and implements equitable criteria and processes which meet company standards, for selection, evaluation, promotion and terminations of all staff within designated area(s) of responsibility.

Essential education, experience & skills:

• Bachelor’s degree in Life Sciences/ Medical Technology/ Immunology or any other relevant field, master’s degree in business management preferred.
• Minimum 12 years’ experience in laboratory operations management.
• Strong knowledge of laboratory operations, supported by a proven track record of career growth in laboratory leadership positions of increasing responsibility.
• Experience with regulatory and accreditation of laboratory operations.
• Proven experience in developing, implementing and monitoring performance against KPIs.
• A high level of intelligence, with a track record of grasping and solving complex issues quickly and effectively.
• Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
• Flexible and agile in dealing with peak demands of the business.
• Good interpersonal skills.
• Self-starter with an ability to stay independently motivated and deliver the assigned mandate.
• Excellent communication skills with fluency in English (both, verbal and written).
• Experience working cross-culturally and cross-functionally with diverse colleagues across multiple locations and across time zones.