Team Lead, ICT at Pufferfish Technology Limited

GENERAL DESCRIPTION 

• The Team Lead, ICT will have overall responsibility for developing and implementing information technology strategies and solutions.
• The job holder will be working and consulting with the management team on the strategy development and strategy implementation processes, and the annual operating plans and budgets.

 DUTIES/RESPONSIBILITIES 

• Maintain organization's effectiveness and efficiency by defining,
• delivering, and supporting strategic plans for implementing information technologies.
• Advise on the strategic direction of key electronic resources including websites and information databases.
• Recommend information technology strategies, policies, and
• procedures by evaluating organization outcomes; identifying problems; evaluating trends and anticipating requirements.
• Oversee ICT support (infrastructure development, systems support and maintenance) for Practice.
• Preserve assets by implementing disaster recovery, back-up procedures, information security and control structures.
• Forecast requirement and prepare annual budget for the ICT team.
• Maintain quality service by establishing and enforcing organization standards.
• Benchmark the organization against up-to-date ICT practices and adapt accordingly.
• Provides escalated on-site support of hardware, software, and network connectivity issues.
• Proactively identify and develop new and innovative ways of improving IT processes.
• Analyze IT related situations, evaluate alternatives, and implement solutions within acceptable standards.
• Lead, motivate and develop the capability of the ICT team, to achieve agreed annual targets.
• Set objectives and strategies for the IT department.
• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits.
• Design and customize technological systems and platforms to improve customer experience.
• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization.
• Approve purchases of technological equipment and software and establish partnerships with IT providers.
• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance.
• Direct and organize IT-related projects.
• Monitor changes or advancements in technology to discover ways the company can gain competitive advantage.
• Analyze the costs, value, and risks of information technology to advise management and suggest actions.

 EDUCATION/EXPERIENCE REQUIREMENTS 

• First degree in Computer Engineering, Computer Science, Information Technology, or related field. Master's degree is desirable.
• Relevant IT professional certifications.
• Minimum of ten (10) years working experience in a similar capacity within a corporate environment.
• Proven experience as ICT Head or similar managerial role
• Excellent knowledge of IT systems and infrastructure
• Background in designing/developing IT systems and planning IT implementation.
• Solid understanding of data analysis, budgeting, and business operations
• Superior analytical and problem-solving capabilities
• A strong strategic and business mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities