Job Vacancies at Norrenberger Financial Group

Job Description / Responsibilities
Responsible for physical touch point maintenance to aid enjoyable client experience:

• Receive all clients at the office with warmth and offer refreshments.
• Front office ambience- smell, look and feel.
• Meeting room ambience- smell, look and feel.
• Board room- smell, look and feel.

Front Office responsibilities:

• Receive letters & packages at the Front Office and distribute as appropriate.
• Package outgoing mails, secure outgoing parcels, etc.

Responsible for keeping client relations records:

• Physical filing and proper storage of all client documents.
• Scanning, upload, soft filing / storage of all client documents.
• Update client information as the need arises and during bi-annual client profile update exercise.
• Receipt and dispatch of all incoming and outgoing mails. Maintenance and daily update of incoming and outgoing mails registers (hard & soft copies). Appropriate filing of same on shared folder.
• Package & dispatch proposals and keep record of same.

Client engagement & satisfaction:

• Receive/answer all incoming calls and make outbound calls when necessary.
• Prompt reply of all incoming mails / enquiry & complaints. Transfer/escalate to other units if necessary.
• Respond to messages/enquiries on chat platform.
• Proactive resolution of client challenges / complaints and prompt escalation where necessary.
• Weekly preparation & notification of client birthdays & NorrenAnniversaries to responsible staff / account officers. Prepare & provide gifts for landmark birthdays.
• Package and dispatch embassy cover letters, congratulatory / ceremonial / condolence letters to clients / prospects.

Investment Mobilization:

• Assist in telemarketing / sales & marketing of the company’s products & services to prospects.
• Generate sales leads from prospect enquiries.
• Inform clients of special investment opportunities as these arise.

Other responsibilities as may be assigned by Supervisor.

Job Description

• Customer service requires the representatives attends to the customers, help customers with complaints and questions, give customers information about products and services, take orders, and process returns, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job Responsibilities

• Respond to customer’s enquiries via phone, emails and in person.
• Create and maintain customer’s data and reports thoroughly, including notes and personal interactions.
• Monitor and measure customer satisfaction.
• Develop surveys to stay up to date with client satisfaction.
• Make recommendations to management to improve customer experience.
• Develop a good rapport with customers.
• Submit a weekly report of all activities carried out to the up line manager.
• Conversant in products and services offered by the organization and encourage the customers to try new products and services.
• Act as a point of contact between the manager and customers.
• Handle requests and queries promptly.

Job Requirements

• A degree in Social Sciences, Administration or any related field is required.
• Possess between 2 to 4 years previous working experience in a bank, telecommunications office, consulting and marketing firms.
• Preferably female for the purpose of gender equality.
• Possess Communications and Interpersonal Skills.
• Must be Presentable, Eloquent and Very Professional.
• Must Possess a Strong Sense of Confidentiality.
• Basic knowledge of office equipment.
• Proficient use of Microsoft Office.
• Fluent in English Language.