Customer Service Officer at Norrenberger Financial Group

Job Description

• Customer service requires the representatives attends to the customers, help customers with complaints and questions, give customers information about products and services, take orders, and process returns, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job Responsibilities

• Respond to customer’s enquiries via phone, emails and in person.
• Create and maintain customer’s data and reports thoroughly, including notes and personal interactions.
• Monitor and measure customer satisfaction.
• Develop surveys to stay up to date with client satisfaction.
• Make recommendations to management to improve customer experience.
• Develop a good rapport with customers.
• Submit a weekly report of all activities carried out to the up line manager.
• Conversant in products and services offered by the organization and encourage the customers to try new products and services.
• Act as a point of contact between the manager and customers.
• Handle requests and queries promptly.

Job Requirements

• A degree in Social Sciences, Administration or any related field is required.
• Possess between 2 to 4 years previous working experience in a bank, telecommunications office, consulting and marketing firms.
• Preferably female for the purpose of gender equality.
• Possess Communications and Interpersonal Skills.
• Must be Presentable, Eloquent and Very Professional.
• Must Possess a Strong Sense of Confidentiality.
• Basic knowledge of office equipment.
• Proficient use of Microsoft Office.
• Fluent in English Language.