Fresh Jobs in the Hospitality Industry - Nicole Sinclair

Our client is a hotel located in Victoria Island, lagos. This position is responsible for maintenance, cleaning and safety of facilities.  Works with the facility manager to deliver wide range of support and administrative functions.

Responsibilities

• Provide support to the Facilities Manager to ensure records are maintained to expected standards.
•  Assists with facilities, premises and office management of the facilities department.
• Works as part of the facilities by providing maintenance support where necessary.
• Provides administrative support to enable the facilities department function effectively and efficiently.
• Liaise with departmental heads and staff to identify facilities related requirements.
• Propose and manage cost-effective solutions.
• Provide support to the facilities Manager on major projects relating to premises and apartments renovations.
• Ensures the facilities services offered meets required standards.
• Recommend to the facilities manager improvements that could be made to improve the facilities department.
• Carry out weekly Back of the House and Front of the House walk rounds, ensuring the building fabric is in good order, noting any defects.
• Assist the facilities manager to monitor maintenance service standards in guest apartments.
• Review and make recommendations to maintain building integrity, maintain accurate records as required.
• Liaise with contractors to follow through on approved work.
• Assist in the compliance of existing health and safety policy, safe working best practices.
• Participates in all aspects of training and development as directed and use learning opportunities to develop personal skills necessary to improve effectiveness, efficiency and service delivery.

Competency/Skill/Requirements

• At least a bachelor's degree in relevant field,
• MSC will be an advantage.
• Relevant certification required.
• Minimum of 5 years of experience in facility/plant engineering and maintenance supervision.
• 3+ years of project management experience.
• Managerial experience and strong interpersonal skills.
• Ability to communicate well in both oral and written reports.
• Proficiency in MS Office, Outlook, Word, Excel and building automation systems
• Outstanding customer service  skills
• Complaint handling and conflict resolution skills
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills 
• Ability to work under pressure and to strong targets
• The ability to manage own work load 
• Ability to use initiative to work alone  with a team

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Our client is a hotel located in Victoria Island, Lagos. This position is responsible for all operations,providing and implementing developed strategies and services. The Operations Manager works very close with managers of the different departments. Successful candidate will accounts for needs of owners, employees and guests.

Responsibilities

• Plans activities and allocate responsibilities to achieve the most efficient operating model.
• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems, offer information, etc.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Oversee the operations functions of the apartment.
• Ensure full compliance to the business operating controls, SOP’s, policies, procedures and service standards.
• Manage on-going profitability of the apartment, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the apartment business report on a daily basis and take decisions accordingly. 
• Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Respond to audits to ensure continual improvement is achieved.
• Performs other tasks as assigned.

Competency/Skill/Requirements

• Minimum of a B.sc in Tourism, Business Administration or other related courses.
• About 5-10years in the hospitality industry, as a Manager or other related managerial positions.
• Proven experience with clear track record of managing a hotel/service apartment.
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
• Should possess an outstanding leadership skill and pays a great attention to details.
• Must have good knowledge of Opera software and other relevant hotel soft ware.
• Working knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Must be reliable with the ability to multi-task and work well under pressure.
• Should have a good knowledge of sales and Marketing.
• Excellent organizational and time management skills.

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Our client is a hotel in Victoria Island, Lagos and currently seeking to hire a housekeeping manager .This position is to supervise, train and work alongside your staff to ensure all apartments rooms are sparklingly clean and in tip-top condition. Successful candidate is expected to liaise with the general manager and heads of department, attending regular meetings when necessary.

Responsibilities

• Liaises with suppliers of linen, cleaning materials and guest supplies, such as soap, shampoo, etc.
• Controlling supply costs, as well as laundry, maintenance and wages
• Scheduling staff roster.
• Overseeing stocktaking, budgets and other paperwork, such as maintenance reports and safety audits
• Ensuring lost property is kept safely and returned to its owner
• Overseeing supervisor’s staff.
• Responsible for planning and organizing work of the room attendants for efficient productivity.
• Ensure appropriate furnishing in all apartments
• Regularly replace or replenish apartment linen, towel, toiletries and sundry supplies.
• Responsible for periodic training of the room attendant and laundry attendant.
• Performs other duties as assigned.

Competency/Skill/Requirements

• B.Sc in relevant field.
• Minimum of 3 years work experience in relevant field
• Effective written and verbal communication skills.
• Able to maintain a professional manner at all times.
• Displays integrity and honesty.
• Maintains a positive attitude towards guests
• Demonstrates attention to detail and thoroughness.
• Able to follow and adhere to standard policies and procedures.