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  • Posted: Oct 14, 2019
    Deadline: Oct 31, 2019
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  • LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goo...
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    Executive Shop Operator (Customer Care Executive)

    Responsibilities

    • Create content and engaging ideas for online campaigns
    • Improve customer service experience, create engaged customers and facilitate organic growth.
    • Take ownership of customer’s issues and follow problems through to resolution.
    • Set a clear goal and deploy strategies focused towards that mission
    • Keep accurate records and document customer service actions and discussions
    • Analyse statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Maintain an orderly workflow according to priorities.

    Requirements

    • Proven working experience as a customer service manager
    • Flair for Digital communication
    • Excellent knowledge of Social Media
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in related field.
    • Candidate must be residents of Lagos Island

    go to method of application »

    Sales Officer Wireless (Supervisor)

    Summary

    • Sales Officer-Wireless manage and develop sales of wireless internet soutions to customers in a predefined cluster. In addition to their responsibilities for bringing new customers, Sales officers are are custodians for retention and servicing the clients’ needs during their life cycle
    • They also have responsibility to ensure subscription revenue is achieved as per Annual Operations plan for designated coverage clusters.
    • The role of Sales Officer-Wireless is an executive position and reports to Regional Head
    • Lead Generation, Lead Management, selling skills and extensive sales knowledge are required to succeed in this position
    • One also has to have sales experience, particularly in a person-to-person setting.

    Skills, Duties and Responsibilities

    • Cold Calling in designated coverage cluster
    • Generate Leads and Manage Funnel of Hot/Warm/Cold calls for Sales
    • Create Sales Pitch and related communication materials
    • Work with Regional Head-Sales on sales and marketing Plan
    • Conduct Sales Meetings with Clients
    • Maintain an update of communication with clients
    • Sales Officer-Wireless requires many soft skills with an understanding of technical aspects.
    • Developing sales pitches and materials using self-conducted market analysis
    • Make use of sales management techniques
    • Liaise with Customer care team to monitor client communications and life cycle management.
    • Develop, build, and manage a client base
    • Handle the sales process at each stage from quote to purchasing to fulfillment and follow up
    • Work with the Marketing Dept. to develop and execute Residential Sales initiatives
    • Prospect new clients via sales calls, direct mail, email and networking events
    • Follow up on leads generated through walking out, research and promotional events
    • Participate in trade shows, conferences, and community events to help promote the residential sales programs
    • Investigate and troubleshoot customer service related issues

    Requirements

    • Bachelor's Degree in Business Administration, Business Management, Statistics or a related field.
    • Minimum of 5 years of relevant sales experience
    • Direct sales experience from Banking, Insurance, Media (Ad Space Selling), E-Commerce sector
    • Ability to work independently and without supervision
    • Tools- CRM Software, Spreadsheets, Adobe PDF Suite etc.

    Competencies

    • Basic Selling Skills
    • Lead Management
    • Customer/Client Life cycle Management
    • Time Management
    • Communication Skills
    • Planning & Organizing Skills
    • Result Focus
    • Accountability & Dependability
    • Creative and Innovative Thinking
    • High Energy and Manage Stress.

    Method of Application

    Interested and qualified candidates should forward their Resume to: loracherecruitment@gmail.com using the position applied for as subject of the mail.

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