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  • Posted: Oct 14, 2019
    Deadline: Oct 31, 2019
  • LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goo...
    Read more about this company

    Executive Shop Operator (Customer Care Executive)


    • Create content and engaging ideas for online campaigns
    • Improve customer service experience, create engaged customers and facilitate organic growth.
    • Take ownership of customer’s issues and follow problems through to resolution.
    • Set a clear goal and deploy strategies focused towards that mission
    • Keep accurate records and document customer service actions and discussions
    • Analyse statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Maintain an orderly workflow according to priorities.


    • Proven working experience as a customer service manager
    • Flair for Digital communication
    • Excellent knowledge of Social Media
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in related field.
    • Candidate must be residents of Lagos Island

    go to method of application »

    Sales Officer Wireless (Supervisor)


    • Sales Officer-Wireless manage and develop sales of wireless internet soutions to customers in a predefined cluster. In addition to their responsibilities for bringing new customers, Sales officers are are custodians for retention and servicing the clients’ needs during their life cycle
    • They also have responsibility to ensure subscription revenue is achieved as per Annual Operations plan for designated coverage clusters.
    • The role of Sales Officer-Wireless is an executive position and reports to Regional Head
    • Lead Generation, Lead Management, selling skills and extensive sales knowledge are required to succeed in this position
    • One also has to have sales experience, particularly in a person-to-person setting.

    Skills, Duties and Responsibilities

    • Cold Calling in designated coverage cluster
    • Generate Leads and Manage Funnel of Hot/Warm/Cold calls for Sales
    • Create Sales Pitch and related communication materials
    • Work with Regional Head-Sales on sales and marketing Plan
    • Conduct Sales Meetings with Clients
    • Maintain an update of communication with clients
    • Sales Officer-Wireless requires many soft skills with an understanding of technical aspects.
    • Developing sales pitches and materials using self-conducted market analysis
    • Make use of sales management techniques
    • Liaise with Customer care team to monitor client communications and life cycle management.
    • Develop, build, and manage a client base
    • Handle the sales process at each stage from quote to purchasing to fulfillment and follow up
    • Work with the Marketing Dept. to develop and execute Residential Sales initiatives
    • Prospect new clients via sales calls, direct mail, email and networking events
    • Follow up on leads generated through walking out, research and promotional events
    • Participate in trade shows, conferences, and community events to help promote the residential sales programs
    • Investigate and troubleshoot customer service related issues


    • Bachelor's Degree in Business Administration, Business Management, Statistics or a related field.
    • Minimum of 5 years of relevant sales experience
    • Direct sales experience from Banking, Insurance, Media (Ad Space Selling), E-Commerce sector
    • Ability to work independently and without supervision
    • Tools- CRM Software, Spreadsheets, Adobe PDF Suite etc.


    • Basic Selling Skills
    • Lead Management
    • Customer/Client Life cycle Management
    • Time Management
    • Communication Skills
    • Planning & Organizing Skills
    • Result Focus
    • Accountability & Dependability
    • Creative and Innovative Thinking
    • High Energy and Manage Stress.

    Method of Application

    Interested and qualified candidates should forward their Resume to: using the position applied for as subject of the mail.

  • Send your application

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