Job Openings at Jumia Nigeria

Department: Marketing

Responsibilities

• Creating compelling functional visuals with a great aesthetic approach.
• Ensuring consistent use of Jumia's visual identity guidelines across multitude of platforms.
• Staying up to trends with a customer-centric design approach to proffering solutions.
• Ability to own, ideate & create successful spontaneous designs on the go with little or no supervision.
• A design thinker; brainstorming with the team to come up with groundbreaking design ideas, processes, and knowledge sharing.
• Collating, analyzing, and executing briefs on daily projects, also tracking the progress thereof.
• Create images, visuals, banners, and all creative touchpoints.

Required Skills & Qualifications

• Bachelor's Degree in Graphic Arts/ Design, Visual Art, Fine Art or a related field.
• A keen eye for aesthetics and details.
• Excellent communication skills.
• Ability to work methodically and meet deadlines.
• A strong portfolio of your best work.
• Minimum of 2-3 years' experience working in a fast-paced corporate environment is an advantage.
• Ability to iterate & design landing pages is a plus.
• Experience managing a fast-paced project pipeline and participate in cross-functional workflow.
• UI/UX, up to date knowledge of the design trends is a plus.
• Expert level in Adobe Master Collection.
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry.

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Responsibilities

• Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.

In particular, you will:

• Work with the head of departments to execute processes focused on improving customers’ experiences and overall service received by customers; in line with the set KPIs.
• Clear communication of KPI expectations to teams and prioritizing them
• Provide continuous evaluation of processes and procedures, ensuring efficiency of service delivery to customers.
• Provide performance reviews and coaching to team members periodically
• Coordinates the activities of the team and ensuring all calls are handled professionally and accurate information is provided to customers
• Assist the team manager with daily operations of the call center team to include analyses and implementation  of staffing, telemarketing and customer support.
• Support in maintaining a high-quality work environment to ensure team members are continually motivated to perform at optimum level
• Serve as primary escalation and resolution path for non-defined / adhoc customer complaints.
• Facilitation of flow of internal communication and synergy between different teams for issue resolution with the aim of increasing customer satisfaction.

Required Skills & Qualifications

• Degree holder from an accredited university with at least 4 years work experience in a customer service  or general operations, logistics or project management role
• Comfortable in a fast-paced, demanding and analytical start-up environment
• Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
• Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
• Creative communicator with an ability to work across multiple communications channels with experience of influencing others  to drive results
• Advanced skills in MS office tools (e.g. Excel, Word and PowerPoint).

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.