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  • Customer Service Manager at Pukka Logistics & Support Services Limited

  • Posted on: 16 September, 2019 Deadline: 28 September, 2019
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  • Pukka Logistics & Support Services Limited - We are a one stop company providing professionally managed integrated business, corporate and investor services to foreign investors, Nigerians living in Diaspora and Nigerian companies in general; empowering, equipping and supporting them with all they require to start and run their businesses in Nigeria.

    Customer Service Manager

     

    Job Description

    • Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
    • Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
    • Provides training on handling of sensitive customer service issues
    • Monitors and reviews processes for ways to make procedures more time and cost-effective
    • Makes regular reports to upper management about department milestones and progress
    • Holds regular meetings with department staff to discuss expectations and hear team concerns
    • Plans and maintains departmental budget
    • Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes
    • Coordinates with sales department to incorporate plans to increase customer satisfaction
    • Manages issues with the staff through assessment and subsequent corrective action protocol
    • Ensures work environment is compliant with all applicable laws and regulations
    • Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure
    • Liaises with upper management, vendors, contractors and key stakeholders to ensure quality of products and efficiency of department.

    Skills and Qualifications

    • Good Communication Skills, Leadership Experience, Critical Thinker, Problem Solver, Analytical, Customer Service, Accurate Record Keeping.
    • B.Sc in any related field with minimum of seven years experience.

    Method of Application

    Interested and qualified candidates should send their CV to: cvstore71@yahoo.com using the Job Title as the subject of the mail.

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