You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Customer Service Manager at Pukka Logistics & Support Services Limited

  • Posted on: 16 September, 2019 Deadline: 28 September, 2019
  • View Jobs in Logistics and Transportation View All Jobs at Pukka Logistics & Support Serv
  • Subscribe to free job alerts
  • Pukka Logistics & Support Services Limited - We are a one stop company providing professionally managed integrated business, corporate and investor services to foreign investors, Nigerians living in Diaspora and Nigerian companies in general; empowering, equipping and supporting them with all they require to start and run their businesses in Nigeria.

    Customer Service Manager


    Job Description

    • Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
    • Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
    • Provides training on handling of sensitive customer service issues
    • Monitors and reviews processes for ways to make procedures more time and cost-effective
    • Makes regular reports to upper management about department milestones and progress
    • Holds regular meetings with department staff to discuss expectations and hear team concerns
    • Plans and maintains departmental budget
    • Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes
    • Coordinates with sales department to incorporate plans to increase customer satisfaction
    • Manages issues with the staff through assessment and subsequent corrective action protocol
    • Ensures work environment is compliant with all applicable laws and regulations
    • Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure
    • Liaises with upper management, vendors, contractors and key stakeholders to ensure quality of products and efficiency of department.

    Skills and Qualifications

    • Good Communication Skills, Leadership Experience, Critical Thinker, Problem Solver, Analytical, Customer Service, Accurate Record Keeping.
    • B.Sc in any related field with minimum of seven years experience.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

  • ❮ Back to All Jobs
  • Know more about Pukka Logistics & Support ServicesSimilar Jobs
  • Search for jobs by keyword
  • Jobs at Complete Parking Services (CPS) Limited
  • Latest Vacancies at Sinoma Cargo International Nigeria Limited
  • Account Executive - Business Development at United Parcel Service (UPS)
  • Job Vacancies at Connect Rail Services Limited
  • Terminal Operations Manager at God Is Good Motors - GIGM
  • Business Development/Operations Manager at Tekra Global Concepts Limited
  • Supply Chain Manager at Excel Professional Services Limited Company
  • Admin Officer at Daudeen Freight Forwarding Limited
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
Send your application through

Yahoomail Gmail Hotmail