Fresh Jobs at CasaBella Beauty - HealthPlus Limited

Reference: HP/CS/CSO/09
Location: Lagos
Contract Type: Permanent

Job Functions    

• Call Centre,Communications,Hospitality,Operations,Retail

Industries:

• Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail

Specification    

• Manage large amounts of inbound calls & emails in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell/link-sell/cross-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our Customer Interaction Log in a comprehensible way
• Responsible for monitoring customer satisfaction levels
• Follow through on customer issue resolution
• Support implementation of incremental initiatives towards improving customer experience
• Make recommendations to Customer Service Manager to improve customer experience
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
  

Requirements    

• Bachelor's degree in Pharmacy
• Minimum of 2 years related experience in a structured organisation
• Proficiency in English and/or any other required languages
• Awareness of industry’s customer service trends
• Strong client-facing and communication skills
• Multi-tasking skills
• Customer service orientation
• Result oriented
• Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.

Salary
Market Related.

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Reference: HP/PC/IDM/09
Location: Lagos
Contract Type: Permanent

Job Functions

• Communications, Inventory, Media, Operations, Purchasing, Retail, Sales, Social Media, Supply Chain

Industries:

• Ecommerce, Fmcg (Fast Moving Consumer Goods Sector),Food & Beverages,ICT - Information & Communications Technology,Marketing,Media,Procurement & Purchasing,Retail,Sales,Supply Chain

Job Description

• The E commerce Inventory & Distribution Manager will be responsible for monitoring and reporting on our company’s inventory levels and collaborating with the E commerce unit. The E commerce Inventory & Distribution Manager will also be responsible for developing inventory tracking systems

Responsibilities

• To ensure E-commerce fulfillment process is optimal and how to achieve cost effective business solutions while maintaining high levels of
• customer satisfaction
• Daily stock management and financial procedures monitoring
• Ensure all necessary processes are in place to ensure zero stock out and stock counts are accurate.
• Ensure adequate stock management tools and processes are in place to enable efficient working across all online shops
• Improve the ratio of Customer Service v Order Confirmation e-mails
• Design and implement an inventory tracking system to optimize inventory control procedures.
• Examine the levels of products across ecommerce branches to proactively determine potential shortages.
• Document daily deliveries and shipments to update inventory.
• Prepare detailed reports on inventory operations, stock levels, and adjustments.
• Evaluate new inventory to ensure it’s ready for shipment.
• Perform daily analysis to predict potential inventory problems.
• Collaborate with the procurement and warehouse for constant products availability.
• Use IT systems to manage stock levels, delivery times and transport costs

Requirements    

• Bachelor's degree in Business Administration, Finance or relevant field
• A minimum of 5 years’ experience in a similar role
• Solid knowledge of data analysis, inventory management software, and forecasting techniques
• An analytical mind with strong attention to detail
• Outstanding organizational and problem-solving skills
• Excellent communication and leadership abilities
• Outstanding record-keeping and analytical abilities
• Demonstrate excellent organizational
• Problem-solving skills
• Ability to interpret and analyze large amounts of data
• Ability to pay close attention to details in order to implement effective inventory control
• Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.

Salary
Market Related.