Latest Vacancies at Paystack

About the Customer Support Rep (French) Role

• As a Customer Support Representative at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
• We're looking for articulate recent graduates who're fluent in BOTH English and French, who're curious, empathetic, and kind, and who're looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development.
• You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career. Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
• Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you'll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.
• This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

What will you be doing?
You will:

• Solve problems for Paystack merchants and our merchants' customers via email, phone, live chat, social media, and in person
• Process routine merchant requests such as business activation requests
• Work with assigned Product Teams to deeply understand and improve some aspect of Paystack's suite of products
• Update the self-serve Help Desk knowledge base so that merchant's can get answers quickly
• Escalate transaction issues to and liaise with external partners such as banks for resolution
• Support Key Account Managers to meet the needs of our largest merchants
• Highlight ideas on how to improve the product and better serve businesses and their customers
• Represent Paystack at self-hosted and external events

What does it take to succeed in this role?
You:

• Are an excellent writer and speaker of BOTH English and French, able to take complex ideas and explain them in plain, compelling language
• Have an endless capacity for patience and calm, even when everyone around you is freaking out
• Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
• Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
• Are interested in learning all you can about how to provide world-class customer support
• Love to do the work to solve complex issues when the answers are not readily available

While this is not a requirement, it would be a plus if you:

• Are a resident of - or have lived or worked in - a West African Francophone country

Benefits

• Competitive salary
• Housing assistance
• Full medical coverage
• MacBook Pro
• Gym membership
• Free lunch
• Smart, kind colleagues who’re invested in your growth

go to method of application »

About the Technical Product Specialist Role (French)

• As a Technical Product Specialist at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life.
• We're looking for developer-entrepreneurs and technical business owners - who're fluent in BOTH English and French - to join the Growth team at Paystack as Technical Product Specialists.
• Every day, hundreds of developers log into Paystack. Whether they're building a mobile app, finishing a new WordPress plugin, or looking to add digital payments to a massive enterprise solution, they all share a common goal - using Paystack's API to solve business problems.
• Developers are one of the most important groups in Paystack's community of partners, and as the Technical Product Specialist, you'll own our developer relations and give Paystack developers the superpowers they need to build amazing products.
• We're looking for a new teammate who loves both code and commerce. You enjoy listening closely to business owners to understand their needs, and then working with software engineers to meet ambitious goals with Paystack's powerful product suite.
• As a Technical Product Specialist, no two days are the same. One moment you'll be providing technical support to a tiny startup, the next moment, you'll be advising some of Africa's largest businesses about how to harness the power of the Paystack product suite to accelerate their revenue, and the moment after that, you might be in a brainstorm session with one of Paystack's four product teams as they plan for the next sprint.
• You'll work with every team at Paystack, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for merchants and their customers. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
• And you’ll do all this while working closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
• This is a full-time role. Candidates based in Nigeria will work out of company headquarters in Ikeja GRA, while team members outside Nigeria will have the opportunity to work remotely.

What you'll be doing

• Manage end to end integration guidance for technical teams of various skill levels - from beginner coders to enterprise development teams
• Pair with Product Specialists to act as the the relationship management team for Paystack's most critical partner relationships, including Key Merchants. You'll serve as a technical strategist, helping key accounts understand how to use Paystack's powerful product suite to meet their business goals.
• Respond to inbound technical support requests from both Key Accounts and general customer base via our support channels, including email, Slack, phone, and walk-ins
• Update the Paystack Developer Documentation to ensure that the information remains accurate as the product and company policy evolves, and translate it into French
• Scope, build, and maintain custom applications for internal use or for partners
• Aid the Product and Engineering teams in building products for Francophone Africa
• Develop and maintain plugins that allow merchants to integrate with Paystack in seconds, and also manage relationships with third party plugin developers to ensure their plugins are always up to date
• Act as a developer advocate and community organizer for our developer community. This will include representing Paystack at developer events, organizing trainings, and more
• Partner with the Sales team to provide technical insight during discussions with prospects
• Work with the media and marketing team to create customer education content in the form of blog posts, webinars, podcasts, and more
• Provide data for the relationship management and sales teams
• Join one of Paystack's product teams to provide insight and context as products are being scoped and developed. You'll serve as a strong advocate for the customer and provide the merchant perspective as product strategy is discussed

What it takes to succeed in the role

• You have a decent understanding of at least two of the programming languages we interact with most often: PHP, Javascript, C#, or Java
• You have a decent understanding of technical concepts such as data structures, REST API, cookies, SQL queries, and recursion
• You can communicate simply and clearly in speech and in writing - in English - with both technical and non-technical audiences
• You enjoy learning about new business models and genuinely enjoy discussing the operational aspects of a project. You have strong empathy for business owners
• You're a product thinker, and are constantly looking out for the ways in which companies in different industries use technology to solve problems
• You're a positive, naturally optimistic team player who values learning and personal development
• You're able to remain patient and calm under even the most high-pressure situations, such as when dealing with difficult customers
• You have strong interest in developer advocacy and community engagement, and you derive a lot of joy from teaching and sharing knowledge. You love being an amplifier and a catalyst for other people

While this isn't a requirement, it'd be a plus if you:

• Are a resident of - or have lived or worked in - a West African Francophone country
• Have experience with native iOS and Android development
• Have experience developing extensions for Magento and Magento 2
• Have experience building or maintaining plugins and libraries
• Have previously worked at fast-growing internet startups
• Have experience working with payments systems in Africa
• Have previous experience in customer-facing roles
• Are a current or former business owner yourself

Benefits

• Competitive salary
• Housing assistance
• Full medical coverage
• MacBook Pro
• Gym membership
• Free lunch
• Smart, kind colleagues who’re invested in your growth

go to method of application »

About the Technical Product Specialist Role

• As a Technical Product Specialist at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
• We're looking for developer-entrepreneurs and technical business owners to join the Growth team at Paystack as Technical Product Specialists.
• Every day, hundreds of developers log into Paystack. Whether they're building a mobile app, finishing a new WordPress plugin, or looking to add digital payments to a massive enterprise solution, they all share a common goal - using Paystack's API to solve business problems.
• Developers are one of the most important groups in Paystack's community of partners, and as the Technical Product Specialist, you'll own our developer relations and give Paystack developers the superpowers they need to build amazing products.
• We're looking for a new teammate who loves both code and commerce. You enjoy listening closely to business owners to understand their needs, and then working with software engineers to meet ambitious goals with Paystack's powerful product suite.
• As a Technical Product Specialist, no two days are the same. One moment you'll be providing technical support to a tiny startup, the next moment, you'll be advising some of Africa's largest businesses about how to harness the power of the Paystack product suite to accelerate their revenue, and the moment after that, you might be in a brainstorm session with one of Paystack's four product teams as they plan for the next sprint.
• You'll work with every team at Paystack, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for merchants and their customers. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
• And you’ll do all this while working closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
• This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

What you'll be doing

• Manage end to end integration guidance for technical teams of various skill levels - from beginner coders to enterprise development teams
• Pair with Product Specialists to act as the the relationship management team for Paystack's most critical partner relationships, including Key Merchants. You'll serve as a technical strategist, helping key accounts understand how to use Paystack's powerful product suite to meet their business goals.
• Respond to inbound technical support requests from both Key Accounts and general customer base via our support channels, including email, Slack, phone, and walk-ins
• Update the Paystack Developer Documentation to ensure that the information remains accurate as the product and company policy evolves
• Scope, build, and maintain custom applications for internal use or for partners
• Develop and maintain plugins that allow merchants to integrate with Paystack in seconds, and also manage relationships with third party plugin developers to ensure their plugins are always up to date
• Act as a developer advocate and community organizer for our developer community. This will include representing Paystack at developer events, organizing trainings, and more
• Partner with the Sales team to provide technical insight during discussions with prospects
• Work with the media and marketing team to create customer education content in the form of blog posts, webinars, podcasts, and more
• Provide data for the relationship management and sales teams
• Join one of Paystack's product teams to provide insight and context as products are being scoped and developed. You'll serve as a strong advocate for the customer and provide the merchant perspective as product strategy is discussed

What it takes to succeed in the Role

• You have a decent understanding of at least two of the programming languages we interact with most often: PHP, Javascript, C#, or Java
• You have a decent understanding of technical concepts such as data structures, REST API, cookies, SQL queries, and recursion
• You can communicate simply and clearly in speech and in writing - in English - with both technical and non-technical audiences
• You enjoy learning about new business models and genuinely enjoy discussing the operational aspects of a project. You have strong empathy for business owners
• You're a product thinker, and are constantly looking out for the ways in which companies in different industries use technology to solve problems
• You're a positive, naturally optimistic team player who values learning and personal development
• You're able to remain patient and calm under even the most high-pressure situations, such as when dealing with difficult customers
• You have strong interest in developer advocacy and community engagement, and you derive a lot of joy from teaching and sharing knowledge. You love being an amplifier and a catalyst for other people

While this isn't a requirement, it'd be a plus if you

• Have experience with native iOS and Android development
• Have experience developing extensions for Magento and Magento 2
• Have experience building or maintaining plugins and libraries
• Have previously worked at fast-growing internet startups
• Have experience working with payments systems in Africa
• Have previous experience in customer-facing roles
• Are a current or former business owner yourself

Benefits

• Competitive salary
• Housing assistance
• Full medical coverage
• MacBook Pro
• Gym membership
• Free lunch
• Smart, kind colleagues who’re invested in your growth