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  • Posted on: 18 April, 2019 Deadline: Not Specified
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  • GlaxoSmithKline (GSK), one of the world's leading research based pharmaceutical and healthcare companies, is committed to improving the quality of human life by enabling people to do more, feel better and live longer. GSK employs over 97,000 employees in over 100 countries worldwide.

    GlaxoSmithKline Consumer Nigeria Plc is one of Africa's largest consumer healthcare companies, producing leading brands such as Lucozade, Ribena and Panadol.

    Ethics & Compliance Officer


    Requisition ID: WD205739
    Location: Lagos
    Position: Full time
    Functional area: Governance, Ethics and Assurance

    Job Purpose

    • Through the successful implementation of GSK Internal Control Framework and compliance programs, this role will support Global Ethics and Compliance (GEC) strategy to ensure that the right product gets to the right patient or consumer in the right way.
    • This role moreover supports GSK’s mission to help people do more, feel better and live longer.

    Specifically, the Nigeria Country Ethics & Compliance Officer will:

    • Ensuring effective compliance oversight of the Nigerian Rx business, focusing on the Commercial business, but also bridging across other support functions including Regulatory, Quality, Medical, Supply Chain, Procurement, IT, Finance, etc., supporting the establishment of strong internal controls
    • Supporting the Nigeria General Manager of Rx to ensure compliant processes and solutions working with GEC and Business Unit leadership teams;
    • Promoting a value based compliance culture through engagement communication and training initiatives;
    • Supporting early and proactive identification and management of risks aligning with GSK’s Risk Management process

    Key Responsibilities

    • Working with GSK Pharma senior leaders across designated departments to lead the implementation of a values-based compliance program in Nigeria and to promote a values-based culture in a way that supports GEC and Pharma strategies.
    • Partnering with Pharma senior business leaders to proactively identify, evaluate and manage risks, in accordance with Policy 500 and GSK internal control framework, in a way that enables sustainable business growth.
    • Advise the business on risks associated with emerging business strategies and provide pragmatic options for risk mitigation and management. Ensure that the Nigeria based business have an effective risk management strategy that aligns with GSK’s Risk Management methodology.
    • Ensuring adequate internal controls are in place across the Nigeria business by independently assessing efficiency of the internal control framework. Provide insight, best practice, guidance and assurance to build, test and validate the robustness of these business controls. Support delivery of clear and integrated compliance solutions.
    • Driving accountability throughout Nigeria to ensure greater business transparency, speak-up culture and reinforcing trust in GSK from customers, business partners, and patients.
    • In partnership with CIT (Corporate Investigation Team), HR and Legal ensuring that reported concerns are promptly and thoroughly investigated, with suitable corrective and remediation action and discipline when appropriate. Provide oversight on all investigations from his/her business.
    • In partnership with the business, ensuring adequate preparation for internal audits of significant compliance risks and delivery of prompt responses to audit findings.
    • Serve as the main contact and coordination point for independent business monitoring. Help to identify root cause issues to eliminate key risk areas
    • Act as the champion for GSK Values; driving our Values Assurance strategy into the depths of the organisation and increasing the values maturity of the organisation
    • Acting as a change leader for standardization where appropriate, to simplify the complexity of practices while maintaining adherence to GSK policy and Values.
    • Understanding the opportunity for business collaboration and new business models ensuring the risk management and controls framework is adequate. 
    • Development of communication and training strategy of GEC and ad hoc implementation to fully embedding desired compliance culture within Nigeria.
    • Being the local expert on a wide range of compliance topics e.g. ABAC, TPO, Local Regulations and responsible for advising the Nigeria based staff on compliance with these areas
    • Engage with external parties to promote and defend GSK’s industry ethical lead and shape the external environment
    • As a key member of the PH and the Nigeria Country Executive Board, encourage discussion of relevant, significant risks and ensure that issues and conclusions are escalated upwards and consistently across the market
    • Participate in GEC initiatives/projects/working streams
    • Developing and implementing tools which empower employees to make ethical and legally compliant decisions. Provide compliance support to Nigeria based staff, as well as advisory and interpretation services in relation to GSK Policies and SOP as required.
    • Partner with other governance groups (e.g. HR, Finance, Medical, Legal) to develop integrated compliance solutions
    • Distill complex issues to create right-size, simple solutions to problems
    • Demonstrate learning agility and ability to learn new things quickly
    • Solid understanding of any relevant healthcare compliance standards in the market
    • Ability to influence leadership behaviours in line with GSK Values

    Application of Knowledge:

    • Has a deep understanding of the BU’s products, competitors, industry issues and regulations.
    • Extensive knowledge and insight into global markets and underlying reasons for current conditions.
    • Understand how nuanced changes in strategy influence risk to GSK
    • Knowledge & experience with healthcare laws and requirements.
    • Knowledge & experience with compliance programs and processes
    • Ability to provide high degree of reliance and accountability to senior management
    • Strong advocacy skills and sound business judgment at senior levels
    • Organised and capable of working in an influencing role at all levels, particularly senior management levels
    • Excellent interpersonal skills to enable effective and influential internal and external contacts.
    • Experience dealing with government regulators and prosecutors
    • Possesses organisational knowledge required for identifying areas of compliance vulnerability and aligning the compliance functions with the business.
    • Knowledgeable of applicable government laws and regulations relating to the company.
    • Superior listening skills, analytical ability to diagnose problems, resolve conflict, and develop practical solutions.
    • Ability to manage sensitive confidential issues with complete discretion.
    • Demonstrated risk management, process improvement, and/or project management skills.
    • Maintain a high degree of credibility, independence, integrity, confidentiality and trust.
    • Exhibit strong analytical skills and an understanding of operational processes and technology concepts.
    • Strong writing skills required to write and edit policies and procedures, issue memoranda and compile program reports.
    • Exhibits excellent presentation skills with large and small audiences.
    • Good networker internally and externally to GSK

    Problem Solving & Innovation:

    • A strong positive influence the culture of GEC and GSK to embrace GSK values decision making and effective risk management.
    • Viewed as a trusted team member by senior leaders and sought out for flexible thinking and strategic advice.
    • Establishing a culture and executing strategies which fundamentally raise the importance of customers in the organisation,
    • Champions project ideas.  Leads cross-organisation, complex projects. Supports development of new project managers. 
    • Encourages and motivates peers and staff to give their best. Champions the development and success of the Compliance team. Create an environment that enables teams to perform at its best and builds trust and team spirit to enhance the effectiveness of the group.


    • Works with leadership teams to shape and define business strategies, working to manage the interface of agendas and drivers between other relevant areas of GSK. Helps the BU/Function evaluate multiple strategic alternatives.
    • Shares best practices with peers in the industry through informal discussions and presentations at educational events.


    • Accountable for ensuring Nigeria compliance program is effective and fully implemented.
    • Accountable for implementation of compliance initiatives aligned with corporate initiatives e.g. following Strategic Review recommendations
    • Ensuring that GSK’s compliance culture is embedded at all levels of the organisation
    • Accountable for ensuring employees understand compliance requirements and use good judgment in activities and for ensuring appropriate monitoring and auditing to verify.
    • Manages policy and process enhancements and compliance issues and projects that apply to Nigeria and protect against significant liabilities.
    • Oversight of BU compliance champions, to ensure full deployment and coordination of corporate, Nigeria and BU risk management and compliance processes at all levels.
    • Establishes and maintains credibility and trust throughout the organisation and is able and willing to consistently advocate disciplinary actions for compliance and ethics violations.

    Basic Qualifications

    • Degree in Business, Medical, Accounting, Engineering, Risk Management

    Work Experience:

    • Minimum Level of Job-Related Experience required  5-10 year+ in Compliance/Audit/Legal/Internal Controls role
    • Prior experience is essential in facilitating judgment related decisions and implications of risk within a commercial business

    Other Job-Related Skills/Background:

    • Good understanding of BU structures and processes.
    • Broad knowledge of GSK business and operating model
    • Expert level knowledge of Internal Control Framework and risk management principles and ability to translate theory into practice.
    • Good working knowledge of the GSK system of internal control, and its organisational elements.
    • Experience in audit, risk management, compliance and other governance fields desirable.
    • Ability to maintain confidentiality and trust around sensitive compliance issues.
    • Good degree of organisational awareness; demonstrated ability to develop solutions to complex problems and challenges.
    • Self-starter, results-oriented.
    • Ability to influence, coach and co-ordinate teams to initiate, plan, control and execute projects in smarter and more efficient ways, flexing the approach as needed for local context.
    • Familiarity with IT systems and technology, specifically Connect GSK, Teamsites, CDMS for storage and accessibility of policies
    • Teamwork – ability to work and contribute collaboratively as part of one team, respecting individual styles and cultural differences while focussed on delivery of the overall project objective.
    • Ability to work effectively and sensitively in a highly matrixed organisation across geographies and cultures.
    • Animation, facilitation and presentation skills
    • Detailed working knowledge of GSK Change Framework and Lean Sigma methodologies a plus
    • Enable and Drive Change: ability to define an approach that results in project stakeholders owning and sustain the change.
    • Flexible Thinking: Ability to flex and tailor standard approaches to fit the needs of the project and the local environment
    • Strong problem solving skills that are pragmatic, which demonstrates a strong understanding of the business.
    • Continuous Improvement: Determination and confidence to challenge the existing ways of working and shift current thinking to embrace working in a smarter, more efficient and simpler ways.
    • Relationship Building: Ability to build lasting, mutually beneficial win-win relationships with key project stakeholders and senior leaders
    • Strong interpersonal skills with excellent written and oral communication skills, including presentations to large and small audiences, with the ability to influence individuals at all levels of the organisation.
    • Demonstrated ability to work and influence others to work in accordance with company Values.

    go to method of application »

    HR Generalist - Projects


    Requisition ID: WD205614
    Location: Lagos
    Position: Full time
    Functional area: HR
    Relocation: Not Indicated

    Job Purpose

    • To deliver high quality HR interventions across a range of HR activities in order to enable line managers and employees to add maximum value to the business.
    • Operates cross businesses, based on the demand planning requirements, mainly leading and supporting to implement HR generalist projects.
    • Supports the HR Ops Lead in project management and driving country-wide HR initiatives.

    Role Details

    • Play a key role in the delivery of projects to embed & grow the new HR Operations model and the Service Delivery Model (SDM) within the Country/Cluster
    • Develop and help deliver project plans to include milestones, accountabilities, objectives, resource requirements, budgets, contingencies, and interdependencies. 
    • Provide support to the HRH in driving the HR agenda considering timelines, risks and resources
    • Lead the implementation, and embedding of key performance and progress measures and generating data insights
    • Work within the regional effectiveness agenda to coordinate process improvement activities across HR Operations increasing work efficiency and productivity
    • Act as the co-ordinator for numerous governance boards and work with the Regional Ops, leading to organize the agenda, keep action notes, and manage and monitor HR Operations action items to ensure completion
    • Support the Regional Effectiveness Lead SSA in co-ordinating the agenda and driving initiatives related to HR Operations in the region
    • Proactively promote pragmatic and best practice approaches and interventions that drive the HR and business agenda forward
    • Investigate HR and Employee Relations issues, including:
      • Conducting investigation related interviews
      • Drafting reports and proposing remedial action based on investigation findings
      • Producing complete investigation documentation
    • Support the HRH in ensuring effective communications and cascading of project information
    • Own the data quality of our systems and ensure appropriate follow-up with HRMs to secure this across the region via effective management of the technology stream

    Core HR Capabilities:

    • Relationship Management – Builds credibility with internal customers in business and in other areas of HR
    • Leading and delivering change – Delivers diverse change projects in support of the company’s strategic agenda within a culture of empowerment through personal leadership and using GSK standard tools
    • HR Service Delivery – Drives and delivers effective HR Operations across businesses to deliver successful business outcomes
    • HR Governance & Risk – Understands clear operating principles, structures and accountabilities and applies to HR activity so as to ensure HR risks are mitigated, company reputation is protected and related fiduciary, legal and policy duties are carried out.
    • Knowledge Management – Effective application of HR information, including knowledge management systems, to support best decision making for successful business outcomes
    • Data Metrics and Analytics – Use standard GSK tools and methodologies to produce and use data in a responsible way to identify patterns, trends and issues and to measure the impact of HR strategies. When consulting with leaders, use data to provide insight and support best decision making for successful business outcomes.
    • Systems and Processes – Understand GSK standardised HR systems and processes in depth and apply that knowledge in an efficient, consistent and responsible way ensuring effective outcomes with a continuous improvement mindset.
    • Resource Planning – Proactively manages supply and demand for HR services to ensure optimal use of resource

    Basic Qualifications:

    • University Degree

    Essential Criteria:

    • Outstanding organizational and communication skills
    • Excellent IT skills
    • Project Management, business processing, change management and continuous improvement/ ADP skills
    • Excellent relationship management and interpersonal skills in order to influence across businesses in a matrix structure
    • Ability to exercise good judgement and initiative in finding solutions
    • Ability to work independently with minimal supervision and guidance
    • Demonstrated ability to write clearly, succinctly in English
    • Bachelor’s degree – business, law, human resources
    • Proven experience effectively prioritizing workload to meet timelines and work objectives
    • Demonstrate the ability to deliver in preparing investigation reports, detailing logical and accurate conclusions and providing timely updates to stakeholders

    Preferred Qualifications:
    Desirable Criteria:

    • ADP/Lean Sigma Qualified.

    Method of Application

    Use the link(s) below to apply on company website.

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