Latest Jobs at Fadac Resources

The Customer Service Manager – Operations (Italian Speaking) is responsible for overall consular matters, the archive, customer service management and general administrative assistance at the agency.

Duties and Responsibilities

• Acquiring bio-metrics and inputting data on the system.
• Ensuring total customer service experience.
• Handling the Archives and General administrative assistant
• Updating the Visa Applications websites, collating and sending the weekly, monthly and quarterly operational reports to the central services team on time
• Receiving, registration and distribution of mail
• Providing exceptional support at the customer care services unit, taking care of inquiries, documentation and visa processing.
• Receiving, making and transferring phone calls from outside the agency
• Register and approve payments in clover system as per the mandate
• Assist with matters concerning the posted staff
• Be flexible and ready to perform any other work-related duties as assigned by supervisors
• Performing duties in line with the organization's policy and procedures, service standards and code of practice.

Requirements

Knowledge, Skills and Experience

• A Bachelor in Administration, Office Management, General Management or any of the social sciences or its equivalence
• Full command of English and Italian language, including strong writing skills
• At least three years of relevant work experience; experience in a diplomatic Mission, customer service department and multicultural workplace will be an added advantage
• Good knowledge of Nigerian laws and policies preferred
• Substantial knowledge of IT systems and computer applications especially MS Word, Excel, Outlook and Internet

Preferred Personal Attributes

• Strong organisational, analytical and time management skills
• Excellent interpersonal and communication skills
• Ability to be a self-starter and a good team player; assertive approach and takes the initiative
• Fast learner, attentive to details, high level of accuracy with the ability to prioritise tasks
• Flexible, resilient under pressure and decisive with the ability to deliver results to a high standard within tight deadlines and with a minimum supervision

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My client is a major distributor of electronic products and have showrooms scattered all over Nigeria. Due to expansion, they are in need of  Female  Floor Sales Executives.

Location; IKEJA

RESPONSIBILITIES

• Perform direct marketing and sales activities to generate sales as per the agreed sales and marketing plan.
•  Present to customer the latest updated offers issued and prepared by the sales manager in order to increase sales in the showroom.
• Respond to and follow up sales inquiries by mail, telephone.
• Maintain and develop existing and new customers through planned individual account support.
• Monitor and report on activities and provide relevant management information.
• Capable of explaining all the information about the products as well as communicating the use of all the products in the most professional and efficient way.
• Understand the principles of marketing and sales including product offer development, features-benefits-solutions selling
• Maintain and develop a computerized customer and prospect database.
• Implement the sales strategy within his/her showroom.
• Attend training and to develop relevant knowledge and skills.
• Implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers
• Responsible for the proper display of the products in the showroom.
• Make sure all the required quantities of products are displayed in the showroom and eliminate the stock shortage.
• Prepare all the transfer orders to replenish the showroom stock

Requirements

• BSC/HND degree
• 2-3 years post degree experience
• Female
• Good physical presence
• Excellent communication & interpersonal skills
• Result-Oriented
• Highly motivated
• Presentation Skills
• Time management skills
• Negotiation Skills