Latest Jobs at Rossland Screening Solutions

Job Description

• We are looking for an experienced Lead Customer Service to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• Masters Degree in a relevant discipline
• 4-5 years Proven working experience as a customer service manager
• Must be a resident of Abuja.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

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Responsibilities

• The Finance Manager will be a critical member of Organisation's executive team and help shape the Organisation's strategy.
• The position will report to the General Manager of the Organisation and will be responsible for ensuring that the Organisation is well-capitalized, has a healthy portfolio of assets and is compliant with all relevant legal & accounting laws in Nigeria and other African markets.

Some important duties that will be assigned to the person will include, but are not limited to the following:
Strategic Finance:

• Create the Organisation's capitalization and fund raising strategy such that it meets the growth projections of the Organisation.
• Create new and innovative financing structures that meet the needs of a global mix of investors.
• Lead the process of raising capital through equity, debt, quasi-equity and other structured products from international and domestic investors.
• Interact regularly with investors and ensure strong relationships with existing & future investors.
• Collaborate cross-functionally to ensure products are priced to meet customer needs and achieve profitability targets.

Portfolio and Credit Risk management:

• Design, implement and refine Organisation's Credit Model so as to ensure a healthy portfolio.
• Set appropriate portfolio quality metrics and ensure that the balance sheet has the appropriate provisions.
• Set the direction for the Portfolio & Credit management team and manage a high-caliber team to deliver the required portfolio quality.

Accounting, Compliance and Legal:

• Recruit, manage and lead a team that will ensure the Organisation is compliant with accounting, statutory and legal regulations.
• Design and implement robust accounting control processes to protect the Organisation's assets, while also ensuring that the processes efficiently serve other parts of the Organisation.

Requirements/Qualifications

• At least 5+ years’ working experience for companies operating in the financial services or asset leasing sectors in emerging markets.
• Experience raising capital in the financial services or infrastructure sectors through innovative methods such as structured-finance or project finance approaches.
• At least 5+ years of senior leadership experience with managing a large credit portfolio.
• Vast experience in financial modelling and unit pricing.
• At least 5+ years of experience in leading the finance and accounting function of a fast growing company.
• Demonstrated excellence in hiring, managing and leading world-class teams.
• High levels of integrity.
• Experience in fast moving entrepreneurial organizations will be highly valued.

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Job Description

• The human resource process improvement Manager ensures that human resource programs support the long-term goals of the board. This position performs professional work of considerable difficulty overseeing a range of administrative functions related to human resource management, Start-up HR, Process improvement, employee development and customer service.
• This position also conducts regular HR training for employees and supervisors.

Essential Functions

• HR start-up
• Process improvement
• Plans, directs and administers various human resource programs.
• Writes and revises job classification specifications.
• Develops HR training programs and teaches courses.
• Researches, analyses data and prepares quarterly reports on HR trends, new HR project suggestions and current program goals and progress.
• Develops, reviews and revises program policies and procedures.
• Provides advice and counsel to department heads, managers and staff on updating and interpreting programs.
• Represents the department with the board, related agencies and the public.
• Serves as an acting HR director in that person's absence.

Requirements

• Master's Degree in a Human Resources
• 4-5 years Proven working experience as a HR manager
• Must be a resident of Abuja.
• Professional Certification will be an added advantage
• Experience in HR startup and HR Process Improvement
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of HR software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• HR orientation

Competencies:

• Business Acumen.
• Communication.
• Consultation.
• Critical Evaluation.
• HR Expertise.
• Leadership & Navigation.
• Relationship Management.
• Ethical Practice.