Job Opportunities at The United Nations World Food Programme

Ref Id: 87109
Location: Maiduguri

Job Purpose

• To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

Organizational Context

• Location: The position is based in Maiduguri but travels to the humanitarian hubs locations (Gwoza, Ngala, Dikwa, Monguno, Bama, Gulani and other locations) will be required.
• Supervision received: Under the general supervision of the ETS Coordinator, and direct supervision the ETS TC Specialist or the designate.

Key Accountabilities (Not all-inclusive)
Accountabilities: Within delegated authority, the ETS Senior Telecoms Operations Assistant will be responsible for the following duties:

• Assist in the deployment of telecommunications systems aligned with ETS objectives for the operation in NE Nigeria;
• Assist ensuring optimal radio network operations, through the implementation of UN standard operating procedures;
• Assist ensuring appropriate security telecommunications support to humanitarian staff;
• Assist assessing, installing, commissioning, configuring, maintaining and troubleshooting VSAT stations;
• Assist in monitoring, troubleshooting HF/VHF network and performing related tasks and actions aiming at ensuring a good HF/VHF coverage;
• Train staff on radio communications procedures including related Country Minimum Operating Security Standards (CMOSS) requirements and use of HF/VHF and other equipment such as Iridium PTT, satellite phones;
• Report any technical problems immediately to the ETS Senior Telecoms Specialist or to the ETS Coordinator for prompt and on the spot troubleshooting;
• Provide feedback to the ETS Senior Telecoms Specialist on potential improvements in security telecommunications systems;
• Assist in the deployment/dissemination of standard material, such as, handheld radios, Iridium PTT devices and wireless access point/links;
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.;
• Assist in performing routine maintenance on power equipment, generators, UPS, radio transceivers, solar photovoltaics, batteries, inverters ...;
• Perform other related duties as assigned.

4ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People:

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance:

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership:

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

Functional Capabilities

• Governance, Strategy and Architecture: Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
• Change Implementation, Project management, Planning and Optimization: Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
• Technical Expertise: Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
• Service Management: Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
• Client Management: Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
• Procurement and Contract Management: Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

Standard Minimum Qualifications

• Education: Completion of secondary school education. A post-secondary qualification in the related functional area.
• Language: Fluency in both oral and written communication in English and in the duty station’s language, if different.

Results Expected & Critical Success Factors
Results Expected:

• Produces organised, accurate and well-documented records conforming to required format with well-analysed data.

Critical Success Factors:

• Ability to review a variety of data, identify and adjust data discrepancies.
• Identify and resolve operational problems.
• Ability to communicate moderately complex matters clearly and concisely.
• Ability to perform detailed work, work of a confidential nature and/or to handle a large volume of work possibly under time constraints.
• Ability to deal patiently and tactfully with people of different national and cultural backgrounds

Desired Experiences for Entry into the Role:

• Be familiar with other technologies and activities “include but are not limited to”: WiMax, tower climbing, work at height, tower and electrical safety, cable and electrical, equipment testers, HF/VHF and satellite coverage analysis, Mototola/Codan VHF/HF analogue and digital 2-way radio communications technology, GPS Tracking system.
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.

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Requisition #: 72714
Location: Maiduguri, Borno

Organizational Context

• This job is found in Regional Bureaux (RBs) or Country Offices (COs). Job holders typically work under general supervision of Regional/Country Directors and directly report to the Senior Security Officers, or Deputy Country Director in COs.
• Job holders operate under close guidance and receive regular feedback on work performed. They are involved in security operational support activities and analytical work of limited complexity.

Job Purpose

• To support the management of WFP’s security day-to-day operations to facilitate the effective delivery of programmes that meet food assistance needs and maintain the security and safety of WFP personnel, activities and facilities.

Key Accountabilities (not all-inclusive)

• Contribute to the security and safety contingency and continuity planning for the office supporting the standardization and implementation of plans and that emergency systems are regularly tested for WFP facilities in-country.
• Liaise with United Nations Department of Safety and Security (UNDSS) and the in-country security management apparatus and attend security operations management meetings, to ensure WFP management and staff are fully briefed on security matters in RB/CO.
• In conjunction with WFP Field Security Division, provide operational support to the Country, Area and Field Offices for achievement of Minimum Operational Security Standards (MOSS) and Minimum Operational Residential Security Standards (MORSS) compliance.
• Responsible for all facilities access control measures and procedures to ensure safety and security of WFP staff and visitors in line with UNSMS best practices.
• Provide support to the management of security budget including procurement planning to facilitate efficient and cost effective resources management.
• Responsible for management of security equipment to ensure it is issued correctly, is in serviceable condition and is in compliance with the established security standards.
• Maintain liaison with Human Resources Unit regarding a number of security staffing matters (e.g. recruitment, contract management, capacity building), to ensure compliance with the established WFP policies and procedures.
• Collect information about local security developments, issues and potential impact upon WFP operations for supervisor’s attention in order to support security and operational activities.
• Prepare accurate and timely reports to contribute to the consistency of information presented to the senior managers.
• Provide security orientation briefing to newly arrived staff to ensure staff are well-informed of local security conditions and procedures.
• Support training activities as required to build the security capabilities of WFP and external partners.
• Support the supervisor during emergencies to meet changing needs.

4Ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People:

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance:

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership:

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

Functional Capabilities:

• Strategic approach to security risk management: Demonstrates understanding of strategic approaches to security to identify potential threats. Contributes to the creation and implementation of WFPs mitigation measures.
• Operational knowledge of security risk management: Exhibits good understanding of day to day security operations. Works within own remit to proactively contribute to solutions to single or multiple elements of organisational security challenges.
• Security resource management: Demonstrates ability to track and compile reports on HQ and Field staffing and financial resource usage on a project-level basis.
• Analysis and solution development: Demonstrates understanding of key UN inter-governmental body partner agencies. Understands implications of security information and reports and supports in the identification of mitigating actions against threats and vulnerabilities to WFP’s operations.
• Planning compliance and emergency management: Supports in planning and prioritisation practices in-line with established security policies and procedures.
  

Standard Minimum Qualifications

• Education: Advanced University degree in Security Management, International Relations or Law Enforcement or other relevant field, or First University degree with additional years of related work experience and/or training/courses. A diploma obtained from Military/Police Academy with qualifying relevant experience may be accepted in lieu of the First University degree.
• Experience: Typically one year or more of progressively responsible professional experience in security management (relevant military, policy or corporate) and/or security risk management, with a background and interest in international humanitarian development. Experience in managing support staff.

Knowledge & Skills:

• Good theoretical understanding of security management concepts and principals with a knowledge of best practices, techniques and processes.
• Ability to assimilate a range of information and make basic analyses to support the development of efficient solutions.
• Good communication skills and ability to adapt communication style to different situations and individuals.
• Ability to contribute to and/or deliver effective briefing and training, assessing participant needs.
• Knowledge of common business principals and processes and the ability to quickly assimilate UN/WFP specific processes and systems.
• Language: Fluency (level C) in English language and the duty station’s language, if different.

Desired Experiences for Entry Into the Role:

• Has supported projects and operational activities that maintain security operations functions and feed into overall strategic aims
• Has routinely provided coaching or training to new staff members within area of expertise
• Has collated data, assisted in analysis and drafting reports that inform security operations activities

Terms and Conditions

• Qualified female candidates are encouraged to apply.
• Only Nigerian national are eligible to apply for this position
• Applications must be submitted online and in English only.

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Requisition #: 87106
Location: Maiduguri, Borno

Organizational Context

• Location: The position is based in Maiduguri but travels to the ETS operational areas (Damaturu, Gwoza, Ngala, Dikwa, Monguno, Bama, Damasak, Banki, Rann and other locations) will be required.
• Supervision received: Under the direct supervision of the ETS Coordinator and functional supervision of the ETS Information Management (IM) Officer.

Job Purpose
The ETS Information Management (IM) Associate will serve as an active member of the ETS Team, through deployment to the Humanitarian Response in North-East and will be responsible for:

• Sharing of Operational Information, focused on providing information related to implementing IT operations in a specific context or emergency.
• Monitoring and Reporting, focused on documenting reporting on the performance of the ETS.
• Advocacy, focused on the mobilization of resources and increasing awareness of the ETS in the country.

Key Accountabilities (not all-inclusive)
Accountabilities: Within delegated authority, the ETS Information Management Associate will be responsible for the following duties:

• Report to the Emergency Telecommunication Sector management team and respond to the humanitarian organisations' needs for information;
• Provide IM services for key decision-making including; data collection, collation, analysis and information dissemination.
• Maintain and continuously update (on a fortnightly or monthly basis) the existing IM products to ensure all are up to date. In particularly:
• The contact directory and mailing list;
• Monthly situation reports summarizing ETS activities in the country, providing inputs to update dashboards as required, factsheets and services brochures.
• Disseminate timely ETS IM products among sector leads, UN Agencies, Government partners and international and national NGOs as well as inter-agency coordination actors like OCHA. 
• Maintain and update the ETC website- in close coordination with the Global ETC Support team in Rome and the IT Emergency and Preparedness branch in Dubai;
• Coordinate global and local meetings and teleconferences for the ETS and WFP IT including scheduling of meetings, preparation of talking points and recording and distribution of meeting minutes;
• Proactively gather information from other Sectors/organisations which may be of use to the ET Sector for informing decisions and deployment of services.
• Facilitate and coordinate training, ETS assessments and other activities as part of the overall Emergency preparedness and response measures;
• As appropriate, assist in the design of ETS data collection forms, ensuring that the purpose and use of all data collected is clear, questions are simple, clear, collectable and easily analysed highlighting where potential problems might arise; organize and manage the data input and initial analysis and presentation of data for the ETS;
• Liaise with OCHA and IM Focal Points in other sectors – share information for reporting materials as appropriate and identify and gather information from other clusters which can feed into the ETS response and preparedness decisions. This includes attending relevant meetings including local inter-agency IM working groups and represent the ETS when requested;
• Assist in the preparation, writing and editing of reports or operational documentation required by the ETS such as workplan, Concept of Operations (ConOps), project documents, Special Project Report (SPR) and funding appeals, among others;
• Standardize and execute quality control of ETS assessments and activity reports in close collaboration with the Global ETC Support Cell in Rome and the IT Emergency and Preparedness Branch in Dubai;
• Prepare and edit texts on the ETS for news releases, feature articles, briefing notes, backgrounders, Questions & Answers (Q&A) and other materials for use in the media and distribution to the public, non-governmental agencies and donors;
• Monitor relevant ETS shared mailbox and direct requests for information as appropriate;
• Develop and distribute ETS User-Feedback Survey; compilation, analysis and presentation of results;
• Monitor and review regular sources of information and data required for preparation of reports, e.g., information from NGOs, news clippings, surveys, information from field monitors;
• Any other tasks that may be required  to achieve the objective of this assignment.

4Ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People:

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance:

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership:

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

Standard Minimum Qualifications

• Education: Completion of Secondary School education. A post-secondary qualification in the related functional area.
• Language:  Fluency in both oral and written communication in English.

Functional Capabilities

• Media and Influencer Relationship Management: Demonstrates ability to respond to and/or escalate needs of media and influencers within own scope of responsibility to raise the profile of WFP, build relationships and further organisational aims.
• Media and Communication Expertise: Collates accurate and timely information presented in required format (i.e. written or visual materials) as well as verbally, to enable information flows and informed decision making on communications issues.
• Specialised Knowledge in Communications: Exhibits specalised technical knowledge of communications channels processes, tools and techniques. In immediate area of responsibility, provides support in developing written, visual, audio and multi-media content for communications materials and suggestions for improved communications processes.
• Sociopolitical Contextual Understanding: Shows awareness of the multilateral/inter-agency environment and the dynamics in which WFP operates which informs approach to daily tasks.
• Communication Strategy and Planning: Demonstrates sound understanding of WFP communications strategy and effectively implements tailored media and communications plans which support the delivery of the strategy.

Desired Experiences for Entry into the Role
Critical Success Factors:

• Ability to communicate clearly both orally and in writing, transforming technical terminology into easily understood language;
• Good analytical skills, resourcefulness, initiative;
• Ability to plan and organise work programme; ability to work with minimum supervision under own initiative;
• Tact and ability to work harmoniously with people of different national and cultural backgrounds;
• Demonstrated problem-solving skills ability to conceptualise issues, think in abstract terms, and analyse numerical data;
• Strong oral and written communications skills;
• Basic knowledge of ICT operations and humanitarian reform / cluster concept appreciated;
• Flexibility in accepting work assignments outside normal desk description;
• Requires the ability to work under pressure and on multiple tasks.

Other Specific Job Requirements
Results Expected:

• Produces organised, accurate and well-documented records conforming to required format with well-analyzed data.

Terms and Conditions

• Qualified female candidates are encouraged to apply.
• Only Nigerian nationals or residents with valid permits are eligible to apply for this position
• Applications must be submitted online and in English only.
• Only shortlisted candidates will be contacted.
• Canvassing is strictly prohibited. Canvassing of any sort will lead to automatic disqualification of the concerned applicant.