Job Opportunities at Stanbic IBTC Bank

Kantin Kwari Application Link
Kasuwa Barci, Kaduna  Application Link

Ariaria Branch, Abia  Application Link

Job Sector: Banking

Job Details

• Marketing: defining, marketing and protecting the Standard Bank brand across our business - including specialist advice and activity for specific countries and business units.

Job Purpose

• To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

• Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
• Selling includes acquiring and opening new business accounts (walk-in customers)
• Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
• Mining existing customer data to identify expansion and/or additional business opportunities.
• Identifying opportunities to migrate top-end customers.
• Performing a liaison role between customers and back-office service fulfillment and credit functions.
• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
• Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualifications and Experience
Educational Qualification:

• Minimum of a 2.2 BSc. degree from an accredited University

Work Experience:

• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Technical Competencies:

• Business and Financial Advisory
• Knowledge of Asset Management Products
• Credit Analysis
• E-Channel management.

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Job ID: 29516
Location: Jos, Plateau
Job Sector: Banking

Job Purpose

• Lead and supervise the Enquiries, Service Consultants and Frontline Support teams in order to meet and exceed customer service expectations in the Service zone. Where necessary direct customers to the correct department and/or migrate to more appropriate channels. Maintain a high level of integrity and ethical standards.

Key responsibilities
Customer Service:

• Ensure that subordinates provide customers with appropriate information and services.
• Ensure that subordinates provide customers with exceptional service in the Service Express zone.
• In cases that have been escalated, refer customers to the correct department or migrate to a more appropriate, cost-effective channel, e.g. self-service banking.
• For complaints that have been referred to the incumbent by subordinates, listen to, empathise with and pacify irate customers by swiftly resolving their problems/complaints or when this is not possible referring queries/complaints to the appropriate area and follow up on referrals to ensure satisfactory resolution.
• Initiate steps to resolve issues/problems affecting customer service timeously, where issues are referred by subordinates or identified by the incumbent.
• Ensure identification of opportunities to cross-sell products and services and pass leads to the relevant sales departments.
• Ensure correct scheduling of staff to meet customer demands by using Branch Scheduling Tool (BST)
• Ensure workload fit is achieved

People Management:

• Lead the Service Express zone team in the provision of excellent service, providing guidance and coaching where necessary.
• Monitor service levels provided and initiate appropriate steps to address any concerns or below standard service.
• Identify and address staff training and development issues.

Legislative Compliance:

• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act licence categories.
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act and National Credit Act requirements.

Key performance measures

• Prompt and efficient service, indicated by number of customer complaints in respect of service provided.
• An effective and motivated team - subordinate feedback.
• Queuing times within agreed standards.
• Turn-around times adhered to.
• Compliance with procedures.
• Accurate documentation.
• Positive findings of Internal Audit and compliance reports.
• Achievement of Sales Budgets that have been set for staff in the Express Service zone.

Important relationships:

• Build and maintain successful relationships with new and existing customers
• Build and maintain good working relationships with frontline and sales staff, other team leaders and management within the branch and in other business units in order to ensure smooth resolution of customer queries and referrals.

Preferred Qualification and Experience
Qualification:

• Degree holder from a recognized University (2.2 minimum).

Experience:

• 2 to 3 years branch banking experience, which includes exposure to customer service areas.
• 1 to 2 years experience leading a team would be an advantage.

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Job ID: 28968
Location: Kaduna
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required:
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch
  • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals:
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users' workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

 Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience:

• Bachelors Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.
• Knowledge/Technical Skills/Expertise
• Financial Analysis
• ATM operating and maintenance experience
• HSE certification

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Job ID: 30645
Location: Lagos Island, Lagos
Job Sector: Banking

Job Details

• Group Marketing: defining, marketing and protecting the Standard Bank brand across our business – including specialist advice and activity for specific countries and business units.

Job Purpose

• To deliver real value to allocated portfolios by executing against the given marketing and communication strategy and plan.
• To develop marketing and communications campaign and collateral strategies.

Key Responsibilities/Accountabilities

• Develop campaign and collateral strategies.  Ensure alignment to the business strategy for the particular portfolio, and the BU Marketing and Communications strategy and brand strategy.
• Translate knowledge of the market into campaign and collateral propositions.
• Project management of marketing and communications campaigns and projects to ensure delivery on time, within budget and on objectives set.
• Ensure centrally coordinated campaigns are translated into local tactics.
• Evaluate all campaigns and projects. This includes the setting of targets, identifying of measurement tools and reporting.
• Collaborate with the relevant Marketing and Communications specialist within Group Marketing to optimise the effectiveness of marketing and communication

Key performance measures

• Understanding and application of the business strategies within the portfolio, and how it relates to the BU and country strategy
• Understanding and application of the BU Marketing and Communications, and brand strategies.
• Quality of the campaign and collateral strategies and plans
• Quality of insight into the market: consumer attitudes and behaviours
• Efficiency and effectiveness of project management
• Quality of marketing and communications charters
• Quality of agency briefs and debriefs

Internal & External Relationships

• Internal relationships with the Wealth Team, Business Unit Heads, Stanbic IBTC staff, Standard Bank staff and other Marketing Managers across the Group
• External relationships with external and Marketing agencies

Preferred Qualification and Experience

• A Degree in Commerce or Marketing
• Mnimum 8 years' experience in a Marketing and Communications role from  a Finanial Institution, FMCG, Telecommunications or Agency background
• Must have managed a project budget of approximately N300 mil
• Must have experience in managing and leading people

Knowledge/Technical Skills/Expertise:

• Working knowledge of quantitative and qualitative research methodologies
• Working knowledge of the economic drivers in a business
• Working knowledge of various media and the creative requirements
• Working knowledge of production processes.

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Job ID: 29727
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
• To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
• To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
• To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
• To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
• To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities
In-Depth Understanding of all Clients in the Portfolio:

• Ensure that all customers in the portfolio meet the segmentation criteria to be in Commercial Banking.
• Perform customer value chain analysis (CVCA) for each name in the portfolio to gain an in-depth understanding of the customer’s business and identify opportunities linked to the customer’s business strategies.
• Use the outcome of the CVCA exercise as a basis for proactively managing the customer relationship going forward.
• Ensure that the annual customer review and every other engagement with the customer are used as an opportunity to deepen the understanding of the customer’s business.

Execution Of The Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), And Other Agreed Initiatives:

•  Ensure effective implementation of the Commercial Banking Customer Value Proposition (CVP) to the customers in the portfolio.
• Ensure effective implementation of all the Industry Value Propositions (IVP) for the country’s Commercial Banking business.
• Ensure effective implementation of all other initiatives aimed at achieving the strategic objectives of Commercial Banking in Nigeria.

Relationship And Portfolio Management:

• Ensure a deep understanding of the Commercial Banking customer’s business through regular value-adding interaction with the customer at their place of business.
• Complete a customer value chain analysis to further understand the customer’s needs and identify sales opportunities, and deploy banking solutions to meet those needs.
• Ensure accurate and updated customer information.
• Implement a Customer Relationship Management (CRM) as well as Customer Engagement Management (CEM) strategy to ensure regular contact of all Commercial Banking customers in the portfolio as per the customer value proposition (CVP).

Grow And Retain A Portfolio Of High Value Commercial Banking Relationships:

•  Formulate, drive, measure and manage the implementation of agreed initiatives and a retention strategy for the portfolio to grow profitability per client and share of wallet across the Commercial Banking segment.
• Achieve the DTF ratio budget for the portfolio, and optimal DTF ratio for each customer in the portfolio based on their industry of operation.
• Optimally utilize Salesforce as CRM tool to manage pipeline and action plans resulting from CVCA exercise.

Deliver The Financial And Non-Financial Targets For The Portfolio:

• Achieve the financial budgets for the portfolio through optimal growth of balances, margin management and revenue streams.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Measure, track and manage profitability (total revenue, ARPC, CoF, average assets yields, LTD ratio) targets/budgets for the portfolio.
• Ensure recovery of all revenue generating fees from customers in the portfolio.
• Drive and monitor the financial performance of the portfolio by proactively implementing measures that promote full banking relationship with customers.

Preferred Qualifications and Experience

• A good first degree from a reputable university (minimum of second class lower).
• A professional qualification or 2nd degree will be an added advantage.
• 3 - 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
• Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise
Financial targets:

• Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
• Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
• Quality of risk assets as measured by level of impairments.

Non-financial targets:

• DTF ratio.
• Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
• TAT on client’s transactions.
• Effective utilization of Salesforce.
• Quality of CVCAs.
• Quality of Credit structuring and documentation.
• Quality of call reports, promptness of annual reviews, etc.
• Accurate segmentation, mapping and tiering of clients in the portfolio.
• Acquisition of profitable NTB clients.