Jobs at Marriott International

Job Number: 18001WUZ
Job Category: Rooms and Guest Services
Brand: Four Points
Schedule: Full-time
Position Type: Non-Management/Hourly

Job Summary

• Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets
• Organize and coordinate check-in/pre-registration procedures for arriving groups
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily
• Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation
• Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model
• Develop and maintain positive working relationships with others; support team to reach common goals
• Comply with quality assurance standards. Stand, sit, or walk for an extended period of time
• Enter and locate information using computers and/or POS systems
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

go to method of application »

Job Number: 18001WZL
Job Category: Finance and Accounting
Brand: Four Points
Schedule: Full-time
Position Type: Non-Management/Hourly 
 
Job Summary/Detailed Description

• Follow up with guest regarding satisfaction with guest-related issues.
• Assist and check turnovers, figures, postings, billing and documents for accuracy.
• Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies.
• Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
• Record, store, access, and/or analyze computerized group rooming and financial information.
• Classify, code, and summarize numerical and financial data to compile and keep group rooming and financial records, using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Complete reports as specified.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
• Ensure compliance with standard and local operating procedures (SOP's and LSOP's).
• Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
• Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.