Controller - Rooms at Marriott International, Inc.

Job Number: 18001WUZ
Job Category: Rooms and Guest Services
Brand: Four Points
Schedule: Full-time
Position Type: Non-Management/Hourly

Job Summary

• Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets
• Organize and coordinate check-in/pre-registration procedures for arriving groups
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily
• Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation
• Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model
• Develop and maintain positive working relationships with others; support team to reach common goals
• Comply with quality assurance standards. Stand, sit, or walk for an extended period of time
• Enter and locate information using computers and/or POS systems
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors