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  • Posted: May 21, 2018
    Deadline: May 28, 2018
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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    Manager, Demand Management

    Job Description

    • Responsible for managing and maintaining the annual operating plan for IT demand / supply forecast.
    • To lead the Demand team responsible for the delivery of Demand solutions to the various business units in MTN.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Co-ordinate all Infrastructure Providers, Customers, Vendors & Various Cluster teams, as well as resolve escalated issues.
    • Maintain Agile practice and build strong partnerships across the business, vendors, and traditional IT leaderships and drive the culture of Agile throughout the partner ecosystem.
    • Translate demand requirements into supply requirements, both manpower and capacity (six quarter horizon)
    • Review and validate the demand management processes during the competency centre requirements gathering
    • Balance supply and demand in accordance with supply constraints and customer priorities
    • Provide input into the annual planning process by providing a view of committed manpower and committed delivery
    • Help identify demand conflicts; recommend escalation where appropriate in order to drive resolution and balance requests for new work with current work load
    • Manage the supply plan (i.e. plan showing forecast headcount; skills breakdown and permanent / contractor mix by month)
    • Compare forecast versus actual manpower utilization and identify actions to resolve manpower constraints
    • Update supply plan in line with variances between actual and forecast demand (captured via the time reporting process)
    • Overall demand adherence to timelines
    • Adherence to demand management processes and policies
    • Business satisfaction with demand management process
    • On time releases and functionality delivery as per plan
    • Post implementation review and audits
    • Manage day-to-day operational aspect of a demand and scope and handover of completed projects to Service delivery operations.
    • Manage demand budget and determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitors receivables for project.

    Job Condition

    • Normal MTNN working conditions
    • May be required to work extended hours

    Requirements, Experience & Training

    • First Degree in any related field
    • Project management certification
    • 6 - 13 years of experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organisation.

    Training:

    • GSM System Basics
    • Financial Management
    • Project Management Training.
    • Training on vendor equipment and software
    • Leadership Training.
    • Agile Delivery Methodology
    • SCRUM

    Minimum qualification:

    BA, B.Ed, B.Eng, B.Sc, B.Tech or HND

    Method of Application

    Interested and qualified? Go to MTN Nigeria on careers.mtnonline.com to apply

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