Job Vacancies at a Multinational Manufacturing Company - Stresert Services Limited

Job Ref: M14

Purpose of the Role

• Develop an in-depth knowledge of core products via successful completion of required sales training program, and utilize this knowledge to successfully lead Sales Support operations.
• Analyze performance metrics data and leverage it to effectively coach and develop the Sales Support team.
• Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals.
• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
• Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals.
• Work closely with Regional Sales Managers and the Pricing Analysts to address contract issues or concerns and to ensure timeliness of contract review.
• Approve expenses and manage profitability reporting as it relates to field metrics.
• Identify opportunities and weaknesses within outlets and makes proposals to create value and increase operational efficiency.
• Continuously research and remain knowledgeable of industry trends and competition.
• Complete sales forecasts and sales activity reports and presentations in a timely manner.

Role Responsibilities

• Build direct relationship with Channel Partner (CP) and monitor operational excellence
• Ensure Channel Partner compliance with the organization’s requirements (e.g. making sure that CP exclusively sells the company’s product)
• Record CP performance against pre-determined KPIs (Organization’s truck CICO).

Salary
5-7million per annum.

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Job Ref: A18

Dutiies

• Monitoring company performance against service level agreements and flagging potential issues
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Building and maintaining relationships with clients and key personnel.
• Carrying out client satisfaction surveys and reviews.
• Achieving client relationship targets and KPI’s set

Qualification

• Degree in any Social Science course
• 7 Years experience in Customer Service Management
• At least 5 years leading Call Centre Operations

Competency Requirements

• Previous experience working as a client relationship manager or a track record of managing client relationships
• In-depth knowledge of customer service policies and practices
• Strong interpersonal skills and an ability to build rapport with customers.
• Proficiency in CRM system MS Office applications
• Thinking analytical problem solving skills
• Active listening skills and high stress tolerance level
• Strong leadership capabilities
• Organizing, planning, and negotiation skills

Remuneration:

7-9million per annum