• Numerous Jobs At Arik Air

  • Posted on: 24 October, 2013 Deadline: 7 November, 2013
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  • Arik Air, West and Central Africa's largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant positions.

    A. CARGO OPERATIONS MANAGER

     

    Job specifications:

    • Develop, implement and maintain Cargo Operation.Manual and quality control documentation.
    • Ensure safety, security and quality standards defined by regulatory authorities and company procedures.
    • Organize regular liaison with station managers on cargo operations issues in their stations.
    • Carry out quality and safety audits of Cargo.

    Operations

    • Analyze daily and weekly cargo performance.
    • Take necessary steps to improve performance safety and security of cargo operations.
    • Facilitate necessary administrative requirements to ensure smooth passage of imports/exports.
    • Ensure Dangerous Goods compliance is maintained in all areas.

    Requirements:

    • Bachelor's degree or HND in any discipline,
    • Certificates in Cargo Management.
    • Proven experience as a Cargo Manager with a 5 year minimum experience.
    • Extensive knowledge of Cargo Operations, Cargo Security. Aviation and Air Cargo rules and regulations

    go to method of application »

    B. MANAGER, MEMBER SERVICES

     

    Job specifications:

    • Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
    • Development and implementation of systems, KPI's, service level agreements and process quality improvements with manager.
    • Manage the member services operation which includes membership, registration, and information dissemination.
    • Ensure that all membership records, communication and product orders processed by member Service staff within required times.
    • Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.

    Requirements:

    • 3 to 5 years experience in similar job role while a University Degree would be of advantage.
    • Knowledge of principles, practices and techniques of operations.
    • Be creative, detail orientated and self-motivated.
    • Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
    • Knowledge of systems used in the Reservation
    • Department would be an advantage.
    • Good project management skills.

    go to method of application »

    C. MANAGER, PARTNERSHIPS & ALLIANCES

     

    Job specifications:

    • Compile and manage partnership strategy plan
    • Partner Audit/preliminaries: Assessment of potential partners upon the basis of win win and best fit with the airline's objectives.
    • Source new major partnerships, at least 4 PA
    • Responsible for revenue targets by partner.
    • Responsible for the membership benefits, functional and revenue growth of international partnership marketing for the programme.
    • Implementing marketing plans with existing partners for cross marketing opportunities.
    • Ongoing Partner Evaluation: Provide regular evaluation of the commercial benefit that is derived from the programme's partner marketing partnerships.
    • Prepare and implement and undertake partner evaluation guidelines
    • Creation and implementation of reward only partnerships

    Requirements:

    • Partnership experience gained in a service industry such as Banking/financial services marketing. Preferable 5 Years experience
    • Be creative, detail orientated and self-motivated.
    • Must be fully computer literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
    • Good project management skills.

    go to method of application »

    D. OFFICER, MEMBER SERVICES

     

    Job specifications:

    • Ensuring efficient operation of member services centre.
    • Ensuring enhancing member awareness by handling accurate information relating to the programme.
    • Ensuring seamless member experience by handling of member queries & grievances. 
    • Efficient handling of members who have not received member pack.
    • Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
    • Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station

    Requirements:

    • 3 to 5 years experience in similar job role while a University Degree would be of advantage.
    • Knowledge of principles, practices and techniques of operations.
    • Positive Attitude, Excellent communication in oral/written English,.
    • Knowledge of systems used in the Reservation
    • Department would be an advantage.

    go to method of application »

    E OFFICER, PARTNERSHIPS

     

    Job specifications:

    • Work closely with Manager Partnerships todevelop and implement business strategies and marketing plans to promote FFP partners (Airline and Non airline, Lifestyle and Financi.als ) to:

    -Introduce revenue streams and increase
    -Help reduce mileage liability by introducing promotions and various ventures.
    -Build loyalty and base increase by strategic partnerships.

    • The Officer will ensure that the partnerships are set up as per agreed timelines including contractual signoffs and operational setup.

    Requirements:

    • Experience in Loyalty Marketing and/or Partnership Management with a multinational customer and partner base.
    • Excellent communication, analytical and negotiation skills.
    • Product development experience gained in leisure industry is an advantage.
    • Experience in account or project management with a strong attention to detail.
    • Ability to work closely with allied functions such as Systems, Marketing, Operations and external functions such as Contracts/Legal.
    • Applicants are required to hold a Marketing
    • Management degree or equivalent, with minimum of 3 years of airline Partnership
    • Management or Loyalty Marketing.

    go to method of application »

    F. OFFICER, BILLING & RECONCILIATION

     

    Job specifications:

    • Issue FFP billing adjustments,' track, process and complete third-party invoices and ensures successful monthly close cycle
    • Mail and validate refund checks for partners.
    • Contact customers in relation to their payment inquiries
    • Follow up on any declined credit card
    • Establish controls and ensures the quality and integrity of the client billing process
    • Overall management of the firm's billing function and personnel

    Requirements:

    • A university degree or equivalent certification
    • 3 to 5 years of experience in similar job role
    • Knowledge of systems used in the Reservation Department
    • Must have strong understanding of software applicable to the billing function
    • Must have excellent analytical, organizational, interpersonal and presentation skills
    • Proficient in the use of Microsoft Word and Excel

    go to method of application »

    G. SUPERVISOR- LOYALTY OPERATIONS

     

    Job Specifications:

    • Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
    • Prepare 'Service Proposal Documents' anreview Change Requests for programme developments and enhancements.
    • Develop and map operational process updates and enhancements for programme operation.
    • Assist Marketing & Communications ioverseeing successful delivery of programme materials from an operations perspective. (e.g. set-up of collateral, liaison with IT on SMS and Email delivery. etc.)
    • Assist Partnership Manager with the operational set-up for new partners (Le. stock processes, system interface liaison with IT, redemption process development, etc.)

    Requirements:

    • 3 to 5 years of experience in similar job role while a university degree would be of advantage
    • Excellent communication, analytical and negotiation skills
    • A self-starter that can take a project from concept to delivery.
    • Good communication skills with an ability to meet with programme partners and managers at all levels.

    go to method of application »

    H. SUPPORT ADMINISTRATOR

     

    Job specifications:

    • Install, configure, and support Jocal Area Network (LAN), wide area network (WAN) for outstations.
    • Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
    • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
    • Handles all IT support issues

    Requirements:

    • Sciences/Engineering degree
    • 5 years working experience
    • Service Level Agreement management, experienced staff manager
    • ITIL Certificate
    • Aviation IT support experience (a plus)

    Method of Application

    Interested candidates should send their detailed CV and applications to aviationgroundoperations@arikair.com  (for position A); aviationcommercial@arikair.com  (for positions B, C, D, E, F, and G) and aviationadmin@arikair.com  (for position H). The subject of the email should be the position they are applying for. Application closes two weeks after this publication.

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