G. SUPERVISOR- LOYALTY OPERATIONS at Arik Air

Job Specifications:

• Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
• Prepare 'Service Proposal Documents' anreview Change Requests for programme developments and enhancements.
• Develop and map operational process updates and enhancements for programme operation.
• Assist Marketing & Communications ioverseeing successful delivery of programme materials from an operations perspective. (e.g. set-up of collateral, liaison with IT on SMS and Email delivery. etc.)
• Assist Partnership Manager with the operational set-up for new partners (Le. stock processes, system interface liaison with IT, redemption process development, etc.)

Requirements:

• 3 to 5 years of experience in similar job role while a university degree would be of advantage
• Excellent communication, analytical and negotiation skills
• A self-starter that can take a project from concept to delivery.
• Good communication skills with an ability to meet with programme partners and managers at all levels.