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  • Posted: Nov 16, 2017
    Deadline: Not specified
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    Welcome to Platinum Careers, leaders in professional HR Services. Over the years we have supported many of the country’s top organizations to recruit, source and manage the highly-skilled talent they need to succeed in an increasingly competitive world. Global Reach, Local Touch We are a Human resource consulting company with head office in Ikoyi...
    Read more about this company

     

    Center Manager (Lagos)

    Our Client is a pioneering company specialized in providing customer relationship management.

    REPORTING TO :                         Regional Operations Manager

    SUBORDINATES :                         Operation manager / Supervisor / Team Leader

    As part of our client’s expansion, they are currently looking for a Center Manager based in Lagos

    Reporting to Regional Operations Manager, the Center Manager will be in charge of:

    • Developing, coordinating and implementing first-class application processing services
    • The achievement of all client led Service Level Agreements
    • Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
    • The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
    • Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
    • Ensuring the quality of customer service
    • Ensuring appropriate communication channels exist between the staff and customers
    • Keeping customers information confidential
    • Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
    • Report to high management

    ISO duties

    • Participate security related trainings
    • Attend ISMS Management Review Meetings
    • Participate and provide necessary support for the security internal audit

    Requirements:

    Qualifications:

    • Bachelor degree in management or related subject, overseas studying and working experience is preferable

    Experience:

    • More than 3 years working experience, including 2 years in management

    Skills and abilities:

    • Excellent command in English. Other languages are considered as added advantage.
    • Excellent communication and interpersonal skills
    • Able to establish and maintain effective relationships with team members and customers
    • Demonstrable skill in independent problem-solving
    • Self-motivated, patient and professional
    • Strong sense of responsibility and ability to work well under pressure
    • Experience of managing in a collaborative team environment, delegating workloads and authorities
    • Knowledge of customer service techniques and principles

    go to method of application »

    Center Manager (Abuja)

    Our Client is a pioneering company specialized in providing customer relationship management.

    REPORTING TO :                         Regional Operations Manager

    SUBORDINATES :                         Operation manager / Supervisor / Team Leader

    As part of our client’s expansion, they are currently looking for a Center Manager based in Abuja

    Reporting to Regional Operations Manager, the Center Manager will be in charge of:

    • Developing, coordinating and implementing first-class application processing services
    • The achievement of all client led Service Level Agreements
    • Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
    • The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
    • Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
    • Ensuring the quality of customer service
    • Ensuring appropriate communication channels exist between the staff and customers
    • Keeping customers information confidential
    • Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
    • Report to high management

    ISO duties

    • Participate security related trainings
    • Attend ISMS Management Review Meetings
    • Participate and provide necessary support for the security internal audit

    Requirements:

    Qualifications:

    • Bachelor degree in management or related subject, overseas studying and working experience is preferable

    Experience:

    • More than 3 years working experience, including 2 years in management

    Skills and abilities:

    • Excellent command in English. Other languages are considered as added advantage.
    • Excellent communication and interpersonal skills
    • Able to establish and maintain effective relationships with team members and customers
    • Demonstrable skill in independent problem-solving
    • Self-motivated, patient and professional
    • Strong sense of responsibility and ability to work well under pressure
    • Experience of managing in a collaborative team environment, delegating workloads and authorities
    • Knowledge of customer service techniques and principles

    go to method of application »

    Re-seller Manager, Sales, Middle East

     Team/Division:  IT Channel

     Location: Lagos, Nigeria

     Line Manager: ITS Sales Manager, MEA

    Purpose of the Role

    • Responsible for driving sales toward selected IT resellers in Middle East & Levant Region.
    • Recruit, develop and follow up on IT resellers.
    • Set targets, monitor and manage Resellers

    Customers

    • Internal: Sales, Pre-Sales, CoE, IT, Marketing
    • External: End Users, Distributors

    Main activities

    Recruit Resellers tmaximize Company footprint in Region. (Reseller Registrations targets tbe set)

    Target Market:

    • New Resellers
    • Reviving Dormant resellers
    • Growth of existing resellers
    • Domain Reseller market share maintenance & expansion
    • Market analysis & updates tbe completed by resource
    • Train and develop Channel Reseller sales force where applicable

    Workshops:

    • Lunch & Learns – introductory workshop, selling company products
    • Pre-sales & Sales Workshops – in depth product training
    • Demevaluations on site at different locations
    • Planning, accompanying & managing reseller groups on CEC visits (domestic & international)
    • Select right product mix and manage possible conflict with other Channel resellers as well as direct key
    • channel accounts (end users like Etisalat). (Managing Deal registrations)
    • Promote company brand throughout IT Channel.
    • Coordination between Company Marketing & Reseller marketing teams

    Company Partner Portal Champion:

    • Maintaining loyalty
    • Maintaining business / reseller membership level
    • KPI tupgrade registered resellers thigher levels
    • Identifying, developing and maintaining relationships with Company funded heads in Distributors Network
    • regarding reseller network, actions completed & planned with resellers etc
    • Organizes and participates in Channel events and co-ordinates the activities with Distributors and key
    • resellers. Includes reseller pipeline management & discussion
    • Visit a minimum of 30 Resellers per week.
    • Weekly reporting with Line Manager

    Additional Responsibilities

    • Support to Company Regional manager regarding Channel partners in those regions.
    • Responsible for a revenue target of USD6m
    • Key member of sales team and excellent working relationship with rest of sales.

    Experience / Skills / Other

    • Mandatory
    • Undergraduate degree in sales/marketing or equivalent qualification.
    • Basic knowledge of UPS/ AC Power/ Thermal Management/Connectivity (PDUs, Rack)
    • infrastructure.
    • Excellent people management skills and relationship builder
    • Highly developed communication skills / presentation skills
    • Good Microsoft Office tools skills
    • Valid UAE/International Driving license
    • Market Competitor Knowledge a must

    Desirable

    • MBA degree
    • Fluent in Arabic / Hindi
    • Background in Electrical Engineering

    Experience

    Essential

    • Min 5 years proven track record in management of Channel Sales business within Vendor /
    • Distributor of IT Channel Field
    • Significant experience in Sales / Business negotiations
    • Excellent knowledge of the Middle East & Levant reseller market

    Desirable

    • 10 years + experience
    • Vendor experience

    Language

    • Fluency in English written & oral
    • Advantage Arabic/Hindi Conversational

    Travel
    Travel expected 80 % out of the office (both domestic & international)

    Method of Application

    Use the link(s) below to apply on company website.

     

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