Job Openings at EngenderHealth

Job Code: 1173
Program/Office: Nigeria / Fistula Care Plus
Reports To: Country Project Manager

Job Summary

• The Technology Assistant provides end user support on EngenderHealth standard software and hardware.
• He or she provides maintenance of software and hardware assets; upgrades, relocates and tracks hardware (laptop and desktop allocation).
• The information Technology Assistant works closely with the Global IT team to maintain and optimize the local network/server infrastructure.
• The Information Technology Assistant also provides backstopping to the project Monitoring & Evaluation team

Responsibilities
Technical Support (70% time):

• Add new users and new resources to the network, making any other configuration changes as needed;
• Assist with the management of EH accounts (locking/unlocking, changing password)
• Perform hardware and software maintenance/upgrades.
• Maintain local area network, including laptops/desktops, switches, wireless access points and servers, by checking status of system operations daily; checking desktops and laptops for optimal performance on a scheduled basis; ensuring virus protection software is updated to current versions and virus definitions.
• Troubleshoot and resolve problems with operating systems and EngenderHealth standard applications, email, local area network, computer hardware and peripherals, printers, VPN access and remote computing, and Internet access.
• Resolve user requests for hardware or software assistance. When needed, escalade issues and work with the rest of the Global Tech Team for resolution. Document problems and resolutions.
• Provide technical assistance for any EngenderHealth conferences, workshops, or trainings held at a field office or at a remote site.
• The Information Technology Assistant is expected to provide the following services on a regular basis:
  • Ensure that backup is effectively running on end users’ machines and servers and remedy or report errors to Global IT Team.
  • Ensure that antivirus software is being updated  and software are up to date on end users’ machines
  • Ensure that network communications are up and in good condition (both local LAN and VPN).
  • Ensure that local Active Directory is healthy.
• In addition, the Information Technology Assistant is expected to own the following tasks and responsibilities on an as-needed basis:
  • Work with local providers (Internet, phone, etc) to ensure the resolution of issues which may arise related to their services.
  • Act as a liaison to other local companies, consultants and vendors when equipment repairs are needed.
  • Provide technical assistance in the procurement of IT related equipment.
  • Provide regular updates to the Global IT Team regarding the status of the office and work closely with them on the resolution of issues as applicable.

Asset Maintenance (10% time):

• Track allocation of software and hardware.
• Relocate equipment within the office as required.
• Replace basic internal hardware components if necessary (e.g., network interface cards, power supplies, disk drives, etc.).
• Configure and install new and replacement end-user hardware.
• Install and configure all EngenderHealth standard software.

Training (10% time):

• Perform technology orientation for all new staff (including full-time, part-time, interns and consultants).
• Other end user training as needed based on project’s needs.

Intranet (5% time):

• Develop and update the Nigeria office intranet pages including, but not limited to, identifying inconsistencies and out-of-date information.

Special projects (5% time):

• Handle tech projects as assigned.
• As well as all other duties as assigned.

Education, Experience & Certifications

• Bachelor’s degree in Information Sciences (or related field) and 1-year on-the-job training; or 2 to 3 years related on-the-job training, preferably in an international or not-for-profit environment.
• Experience working in and supporting a Windows 7/ Windows 10 environment
• Experience working and supporting Windows server 2008/2012/2016 environment
• Experience replacing basic internal components of computer hardware.
• Experience supporting business computing -- MS Office, Internet Explorer, remote computing,
• Familiarity with virtualization especially VMWARE,
• Familiarity with network security and CISCO firewalls

Knowledge, Skills and Abilities:

• Good writing skills
• Ability to manage multiple priorities
• Ability to work independently or with minimal supervision
• Excellent interpersonal skills
• Ability to lift and move computer hardware.
• Available to travel

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Job Code: 1109
Project: Fistula Care Plus
Reports To: Country Program Manager, Nigeria

Project Description

• Fistula Care Plus (FC+) is a five-year project, funded by the United States Agency for International Development (USAID) and managed by EngenderHealth in collaboration with partners.
• It seeks to increase access to quality treatment services for obstetric fistula, improve prevention, strengthen the environment to support prevention, treatment and reintegration services, and to conduct research to improve the quality of services.

Job Summary

• Senior Clinical Program Manager will support strengthening Fistula Care prevention and repair activities as assigned.
• S/he will work closely with medical authorities in project supported states and staff in supported-sites to provide technical assistance for interventions related to fistula prevention and repair in accordance with national and EngenderHealth standards and guidelines.

Responsibilities

• Under the direction of the Country Project Manager and Global Project Director, the Senior Clinical Program Manager will:
• Provide technical oversight to other clinical staff on FC+ in the design, implementation and integration of comprehensive fistula care programs, which includes the provision of family planning services. Development and evaluate these programs and activities;
• Manage clinical staff and provide oversight in the provision of fistula and family planning services and training on these areas;
• Ensure that fistula treatment and family planning services at partner repair sites are providing high quality care and meeting standards through clinical tracking of individual clients, as well as aggregate monitoring and evaluation;
• Support and build the capacity of the MOH, local NGOs and professional associations in collaboration with FC+ partners to create awareness and support fistula services and build their capacity;
• Review and lead the update the National OF strategy and use of the Surgical Safety Toolkit.
• National strategy oversight and advocacy that harmonize with the SAO (Surgery Anesthesia Obstetrics) platform of the emerging safe surgery community of practice embodied in the Lancet Commission on Global Surgery, the World Health Organization Global Initiative on Emergency and Essential Surgical Care (GIEESC), and the World Bank’s DCP3 Essential Surgery
• Facilitate integration of fistula training into accredited academic training programs in medical teaching institutions in Nigeria;
• Facilitate non-surgical treatment of fistula using the FMOH catheter guideline for fistula prevention and treatment and non-surgical treatment of pelvic organ prolapse with pessary; to include coordination of task-shifted platforms with the National Association of Nigeria Nurses and Midwives;
• Cooperate with the M&E staff to support M&E implementation and tracking of the project’s standardized indicators for OF;
• Train healthcare workers in various clinical content, i.e. counseling, family planning, pre and post-operative care, and use of the project’s Surgical Safety Checklist at OF sites;
• Supervise OF repair sessions at all supported FC+ sites using the Surgical Safety Toolkit quality assurance trackers and surgical safety checklists;
• Train regional supervisors in supervision and medical monitoring for genital tract fistula at the clinical level
• Support routine implementation of standardized project facility assessment carried out by facility staff and finalized on walk-through audit visits.
• Support fistula facilities utilization of standardized facility assessments and the Sentinel Event tracker of the surgical safety toolkit to support, or to help create, facility processes for monthly ‘Morbidity and Mortality’ review meetings.
• Other duties as assigned by the Program Manager.

Education, Experience & Certifications

• Clinical Degree with advanced degree in Public Health, Management or Public Administration
• Certified registration with Nigeria Medical Association
• Training in Fistula Repair preferred
• Five years’ experience in management of health facilities in Nigeria, or equivalent

Knowledge, Skills and Abilities:

• Medical or surgical practice in Nigeria
• Experience with and understanding of MOH structure/systems, and with USAID-funded projects.
• Demonstrated ability to work collegially with other technical staff, experts, and with counterparts from the public, private and NGO sectors.
• Demonstrated Experience with Staff Appraisals
• Exceptional interpersonal communication, teamwork skills.
• Experience as a Trainer
• Excellent written and verbal communication skills in English language.
• French communication skills a plus