• Jobs at Chips Bits & Bytes Limited (CBBL)

  • Posted on: 13 August, 2013 Deadline: 28 August, 2013
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  • Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.

    We are recruiting to fill the below position;

    Customer Service/Front Desk Officer

     

    Main Job Tasks and Responsibilities

    •   Provide information to callers
    •   Ensures knowledge of staff movements in and out of organization
    •   General administrative and clerical support
    •   Prepare letters and documents
    •   Receive and sort mail and deliveries
    •  Maintain appointment diary either manually or electronically
    •  Organize meetings
    •  Tidy and maintain the reception area
    •  Should be very much familiar with MS Office and Internet.
    •  Deal directly with customers either by telephone, electronically or face to face
    •   Respond promptly to customer inquiries
    •   Handle and resolve customer complaints
    •  Obtain and evaluate all relevant information to handle product and service inquiries
    •  Provide pricing and delivery information
    •  Perform customer verifications
    • Set up new customer accounts
    • Process orders, forms, applications and requests
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Manage customers' accounts
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

     Education and Experience

    •   B. Sc. or HND in relevant discipline
    •  3 - 4 years minimum experience in related field is required
    •  Must be a FEMALE
    •   Knowledge of customer service principles and practices
    •   Knowledge of relevant computer applications
    •  knowledge of computers and relevant software applications
    •   Ability to type fast
    •   Knowledge of administrative and clerical procedures
    •   Numeric, oral and written language applications
    •   Product knowledge

    Key Competencies:

    •    Interpersonal skills
    •   Communication skills - verbal and written
    •   Listening skills
    •   Problem analysis and problem-solving
    •  Attention to detail and accuracy
    •  Data collection and ordering
    •  Customer service orientation
    •  Adaptability
    •  Initiative
    •  Stress tolerance

    Method of Application

    Interested candidates should send applications and CV to: hr@cbblimited.com.ng
    Only successful applicants will be contacted.

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