Customer Service/Front Desk Officer at Chips Bits & Bytes Limited (CBBL)

Main Job Tasks and Responsibilities

•   Provide information to callers
•   Ensures knowledge of staff movements in and out of organization
•   General administrative and clerical support
•   Prepare letters and documents
•   Receive and sort mail and deliveries
•  Maintain appointment diary either manually or electronically
•  Organize meetings
•  Tidy and maintain the reception area
•  Should be very much familiar with MS Office and Internet.
•  Deal directly with customers either by telephone, electronically or face to face
•   Respond promptly to customer inquiries
•   Handle and resolve customer complaints
•  Obtain and evaluate all relevant information to handle product and service inquiries
•  Provide pricing and delivery information
•  Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

 Education and Experience

•   B. Sc. or HND in relevant discipline
•  3 - 4 years minimum experience in related field is required
•  Must be a FEMALE
•   Knowledge of customer service principles and practices
•   Knowledge of relevant computer applications
•  knowledge of computers and relevant software applications
•   Ability to type fast
•   Knowledge of administrative and clerical procedures
•   Numeric, oral and written language applications
•   Product knowledge

Key Competencies:

•    Interpersonal skills
•   Communication skills - verbal and written
•   Listening skills
•   Problem analysis and problem-solving
•  Attention to detail and accuracy
•  Data collection and ordering
•  Customer service orientation
•  Adaptability
•  Initiative
•  Stress tolerance