Fresh Job Opportunities at IpNX Nigeria Limited

 Job ID   13
Department   Network Services Divison
Location   Lagos
Sub-department: Sales, Network Divison
Position level: Supervisor
Location:  Majorly, Western Region
Geographic scope:  Majorly Lagos
Reports to:  Head, Network Services  Division
Direct Reports:  Account Managers
Critical relationships:Division Head, Billing team, Service & Support team, Account Management teams, Customer Care team and potential Clients’.

Overall job purpose:   The Team  Lead, Strategic Account is responsible  for protecting revenue,  securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting  out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
 
Key Result Areas

• Achieve set revenue growth.
• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Achieve revenue/sales targets by generating new business with existing and potential clients within the Strategic Account Portfolio.
• Good performance defined:  Agreed revenue targets are met within defined timeframes,
• Ensure contracts are put in place for customers.
• Take a solutions and consultative sell approach to ensure clients’ needs are accurately met.
• Create and implement a structured plan to achieve set targets.
• Good perfomance defined:  Structured plan created and followed through to achievement of targets.
• Develop and implement sales strategies.
• Good perfomance defined:  Call targets met
• Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
• Schedule and attend client meetings, ensuring that number of meetings meets targets as set by management.
• Good perfomance defined:  Attendance at industry related meetings/events and/or seminars
• Grow product sales.
• Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
• Work with product managers to prepare proposals and detailed costings and prepare contract documents for review
• Good perfomance defined:  Sales Tracker is 100% up to date and accurate at all times.
• Good perfomance defined: Accurate and current knowledge of ipNX’s products and services.
• Develop new business relationships.
• Present effective and professional presentations on ipNX products and services.
• Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
• Develop, maintain and apply a high level knowledge of ipNX’s portfolio of products and services.
• Report on sales, activity and performance.
• Ensure activities comply with legal and ethical standards as well as ipNX policies.
• Actively monitor market trends through personal contact with clients and industry associated meetings/events and Seminars. Provide feedback to Head of Division.

Weighting: 70%

Delivers an outstanding client experience:

• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Good perfomance defined:  All clients are transitioned smoothly to the relevant account team.
• Proactive and responsive to clients and prospective clients.
• Deliver an outstanding sales process and sales support to clients.
• Proactively develop and improve processes to service clients.
• Transition new clients smoothly and successfully to the account management team at all times.
• Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.
• Offer assistance and explanation when difficulties arise ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and ipNX.
• Weighting: 15%
• Works in collaboration with the team, developing good working relationships
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Good performance defined:
•  Fosters good teamwork. Strength of working relationship with the team. Works in a collaborative way with team.
• Increased understanding of clients and their requirements and what makes our service valuable
• Contributes to healthy competition within the business development team.
• Develop strong and effective working relationships with the account management teams.
• Effectively communicate client information and insights to team.
• Ensure successful communication/works with all areas of the business.
• Develop strong relationships with clients and fellow ipNX employees.
• Accurate transfer of information from the prospect/client to the account management team.
• Long term career path focus to account management team, ensuring close relationships with the team & provide platform for learning and growth
• Weighting: 10%
• Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.
• Complies with all local legislative requirements.
• Good performance defined:  Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
• Adheres to company policies and procedures and the corporate Code of Conduct.
• Ensures personal adherence to workplace health and safety requirements and either address or brings to management’s attention when others are in breach of these requirements.
• Acts in an ethical way when dealing with company assets and other people.

Weighting: 5%
Job Specification

• Education:B.SC Marketing / Sales / related disciplines
• Technical Skills: Experience in a b2b sales environment; consistent track record of success in achieving and succeeding sales targets; proven ability in targeting new business opportunities; a confident negotiator with proven ability to close the deal; a positive and determined approach to researching and analyzing new business opportunities.
• Industry experience:Knowledge of the market, competitor behavior and strategy.
• Management skills:Must demonstrate supervisory capabilities
• Personal qualities:Ability to generate ideas and solutions; self-motivated and results driven; excellent relationship management skills; team player; innovative; a genuine interest in news and current affairs; excellent organizational and time management skills; attention to detail and ability to work under pressure. Proactive determined business hunter.
• Technology skills:Good Microsoft office suite competence, CRM competence
• Language skills:Fluent English
• Communication skills: Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

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 Job ID   22
Department   Network Services Divison
Location   Lagos
JOB DESCRIPTION

Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency:  Seldom

Purpose of the Job (Brief)
Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)

Key Activities

• Incident Management (First Call Resolution)
• Manage Service request life-cycle: receive, log and take ownership of all General Service Requests and progress to resolution.
• Receive, log and take ownership of all faults. Respond to and provide timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
• Monitoring and escalation based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactive monitoring of all ipNX owned & installed network elements in corporate customers’ premises.
• Prompt Response to inbound calls and emails
• Ensure initial call assessment, resolution (if possible) or escalation to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Follow up on unresolved complaint/ open tickets to closure
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Timely Escalation/feedback to relevant units.
• Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.

Preparing Technical Reports

• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.
• Prepare monthly availability reports for customers.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Other Requirements:

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 Job ID   14
Department   Network Services Divison
LocationVictoria Island, Lagos

Sub-department: Sales, Network Services Division
Position level:  Manager / Asst Manager
Location: Lagos
Geographic scope: Across All regions
Reports to:  Head, Network Services  Division
Direct Reports:  None at the moment
Critical relationships:Division Head, Marketing, Billing team, Service & Support team, Account Management teams, Customer Care team and potential Clients’, product managers, market research organization

Overall job purpose: Analyzing business processes within the company and recommending projects of improving the effectiveness of those processes. Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions. Business performance analysis.

KEY RESULT AREAS

 Business Scope and Specification Management

• Proactively seek to understand organization’s direction, structure, and strategy
• Good performance defined: Comprehensive business requirements are fully documented and agreed by all stakeholders
• Analyse and understand business problems
• Good performance defined:  Solutions delivered meet the documented requirements
• Conduct feasibility studies, from a technological and organizational perspective, and document findings
• Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
• Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
• Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
• Elicit business requirements using a wide variety of methods such as interviews, document analysis, requirements workshops and workflow analysis. Express the requirements focused upon target user roles and goals.
• Critically evaluate information gathered from multiple sources to ensure user requests provided address underlying business needs and provide optimal benefit for ipNX.
• Extract and manipulate data from existing

Weighting: 60%

Market Assessment and Competitive Analysis

• Oversee and review the developed business cases for new products/projects.
• Good performance defined: Documented report on market and competitive analysis.
• Monitor competitors pricing for similar.
• Good performance defined: Recommendation report on market and competitive analysis products/services and recommend corrective actions
• Determine the feasibility of new products and determine optimal pricing for the new products.
• Review and enhance the defined prices for new products/ interconnect settlement for national & international agreements/ Value Added Services/Bundling Products taking into account internal costs, competition, regulation, and market
• Weighting: 40%constraints
• Monitor pricing to ensure that the objectives are achieved (acquisitions/usage/revenue).
• Monitor the ongoing competitively and profitability of product prices
• Weighting: 40%

Job Specification
Education:B.SC Marketing / Sales / Computer science / Information Technology / related disciplines

Technical Skills:

• Demonstrate the ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.
• Industry experience:Knowledge of the market, competitor behavior, and strategy.
• Management skills:Not directly applicable but of advantage

Personal qualities:

• Positive, high energy, ‘can do’ mindset, determined, results oriented, strong people skills. Very inquisitive mind that seeks to understand how things work. Team player. Effective negotiator. Ability to conceptualize and think creatively.
• Technology skills:Highly competent in MS Excel, Word, PowerPoint and Visio
• Language skills:Fluent spoken and written English
• Communication skills: Excellent written and oral communication skills; skilled at finding the right person in the organization to talk to and effectively extracting the required information.

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 Job ID   21
Department   Network Services Divison
Location   Lagos

Reporting to:  Product Manager
Location:Global
Travel Frequency:  Occasionally

Purpose of the Job (Brief)
The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas. He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet. Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork. They analyze their own products and those of competitors, comparing performance and features with current market requirements. Product analysis provides the product team with a benchmark for new product performance.

Expected Key Results (Detailed KPIs)

• Submit/review a product strategy and roadmap for Voice and Wi-Fi.
• Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter.

Key Activities:

• Work with team to define the product strategy and roadmap by outlining standard procedures for developing, iterating and launching products, and facilitating the development of those products from conception to creation. 
• Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
• Use analytics (website, social media, and company CRM) to gather customer needs.
• Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer.
• Visit events and venues where deployment is made. and report customer feedback(Needs and complaints).

Key Activities:

• Identify existing & latent customer need for enhancement of services; leverage on existing functionalities & enhance it further for extended product life cycle. Determines customers' needs and desires by using industry standard research to obtain market information.
• Generate, update and submit intelligence report weekly.

Key Activities:

• Perform Market and Competitor Analysis, collate data and generate intelligence report. Regularly update product manager on competitive intelligence report.
• Attend conferences and events related to product and sector.

Key Activities:

• Analyse product pricing by utilising market research data; reviewing production and sales costs; anticipating volume; costing special and customised services. Work with the Product team to develop pricing models for products.
• Develop pricing model quarterly.

Key Activities:

• Assist team in handling presentations and training for the sales force quarterly on product information or updates at sales meetings or conference. Identify more efficient product processes & revenue leakages.

Key Activities:

• Provide source data for product line communications by defining product marketing communication objectives. Work with marketing team to build collaterals, brochures, and product pricing. Undertake Reporting and tracking product KPI.
• Submit product price reviews and projection quarterly.
• Hold product training and briefs for sales staff quarterly.
• Propose a sales incentive and promotion scheme that will drive an increase in sales.
• Develop product communication plan/strategy and share with Line Manager and other stakeholders.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines.
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio.
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
• At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities.
• Customer Focused
• Ability to conduct market research
• Action oriented
• Result Driven
• Cultivate Innovation
• Critical thinking skills to recommend original and productive ideas
• Time Management
• Self Development
• Work Experience:
• Other Requirements:

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 Job ID   25
Department   Network Services Divison
Location   Lagos

Function: Business Development
Job Grade: Manager/Assistant Manager
Reporting to: Territory Manager
Location: Ikeja/Apapa/VI/Lekki
Travel Frequency: Rarely

Purpose of the Job (Brief)
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.

Deliverables (Maximum 5-6 key responsibilities)

• Expected Key Results (Detailed KPIs)
•  Achieve set revenue growth.

Key Activities

• Agreed revenue targets are met within defined timeframes; structured plan created and followed through to achievement of targets.
• Make agreed Cold Calls daily.
• 100% completion of KYC forms and provision of required documents.

Expected Key Results (Detailed KPIs)
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.

Key Activities

• All clients are transitioned smoothly to the relevant account team
• Expected Key Results (Detailed KPIs)
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.

Key Activities

• Fosters good teamwork.
• Strengthen working relationship with the team.
• Works in a collaborative way with team.
• Increased understanding of clients and their requirements and what makes our service valuable.

Expected Key Results (Detailed KPIs)
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Key Activities

• Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
• Demonstrate (Key competencies)

Educational Qualifications & Functional Skills:

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities
• Customer Focused
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality
• Other Requirements:

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 Job ID   20
Department   Network Services Divison
Location   Lagos

Function: Business Development
Reporting to: Retail Manager, Global
Travel Frequency: Rarely

Purpose of the Job (Brief)
The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking/hunting out new clients & businesses within the assigned territory. The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow subscriber base.

Deliverables (Maximum 5-6 key responsibilities)

• Expected Key Results (Detailed KPIs)
• Achieve sales targets by developing new business with existing and potential clients within the territory.

Key Activities:

• Agreed revenue targets are met within defined timeframes; structured plan created and followed through to achievement of targets.
•  Undertake cold calling, ensuring that the number of calls meets call targets as set by management.

Key Activities:
 Make agreed Cold Calls daily.
Key Activities:

• 100% completion of KYC forms and provision of required documents
• § Ensure all required KYC customer requirements are met.

Key Activities:

•  Drive Direct Sales Executives (DSEs) to achieve their set target.
• Train and mentor DSEs.
• All DSEs must achieve 10 new subscribers monthly.
• Organise review sessions once a week.

Key Activities:
Sales Tracker is 100% up to date and accurate at all times

Key Activities:

• Accurate and current knowledge of ipNX’s products and services.
• Organise Training sessions twice a month. 

Key Activities:

• Ensure that service to new customers is completed within the agreed timeframe.
• Work with support to close all tickets opened for retail customers within 24 hrs.
• Visit/call churned customers to get feedback and re-engage them to convert them back.

Key Activities:

• Fosters good teamwork with DSEs and Account team.
• Strengthen working relationship with the critical teams.
• Works in a collaborative way with team. Increased understanding of clients and their requirements and what makes our service valuable.
• Key Activities:
•  Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
• Collate DSE sales and competitive intelligence reports and submit to Head, NSD.
• Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
•  Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close.
• Attendance at industry related meetings/events and/or seminars.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Works in collaboration with the team, developing good working relationships.
•  Ensures compliance with ipNX values, policies and standards, and ensures compliance with all local statutory requirements.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

• B.SC/HND in Engineering / Computer Science / Marketing / Sales / related disciplines (Minimum of 2.2/Upper Credit).
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio.
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 4 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.
• Customer Focused
• Understanding of Retail Sales.
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality