Accounts Manager at IpNX Nigeria Limited

 Job ID   25
Department   Network Services Divison
Location   Lagos

Function: Business Development
Job Grade: Manager/Assistant Manager
Reporting to: Territory Manager
Location: Ikeja/Apapa/VI/Lekki
Travel Frequency: Rarely

Purpose of the Job (Brief)
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.

Deliverables (Maximum 5-6 key responsibilities)

• Expected Key Results (Detailed KPIs)
•  Achieve set revenue growth.

Key Activities

• Agreed revenue targets are met within defined timeframes; structured plan created and followed through to achievement of targets.
• Make agreed Cold Calls daily.
• 100% completion of KYC forms and provision of required documents.

Expected Key Results (Detailed KPIs)
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.

Key Activities

• All clients are transitioned smoothly to the relevant account team
• Expected Key Results (Detailed KPIs)
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.

Key Activities

• Fosters good teamwork.
• Strengthen working relationship with the team.
• Works in a collaborative way with team.
• Increased understanding of clients and their requirements and what makes our service valuable.

Expected Key Results (Detailed KPIs)
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Key Activities

• Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
• Demonstrate (Key competencies)

Educational Qualifications & Functional Skills:

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities
• Customer Focused
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality
• Other Requirements: