Latest Vacancies at Verite Microfinance Bank Limited

Job Description

• Handle customers’ complaints, process orders and provide information about the bank’s products and services.
• Providing outstanding service to customers through all of your interactions.
• Assessing loan applications and making recommendations.
• Communicating with customers accurately and efficiently.
• Providing outstanding service to customers through all of your interactions.
• Assessing loan applications and making recommendations.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
• Open customers’ accounts and ensure complete documentation for account opening package.
• Preparation of weekly reports on customer service activities of the branch
• Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
• preparing reports and general administration.

Qualification/Requirements

• OND holder in any discipline
• Must be Female
• She must not be more than 26 years of age by April 2017
• Excellent communication [oral and written]
• High level of drive and resilience in achieving set goals/targets
• Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
• High sense of responsibility and accountability
• Excellent organizational, innovative, strong analytical and critical thinking skills
• Ability to adapt quickly in new situations and challenges; and also a team player
• A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
• You will be proactive, driven, enthusiastic and will need previous customer service experience.

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Job Description

• Providing maintenance and technical support - logging, troubleshooting, repairing and maintaining
• Monitoring system performance, including backups, administering applications
• Liaise with Managed Service Provider on special projects as requested
• Assist the Company’s Managed Service Provider with the implementation, installation, configuration and upgrading of existing and new hardware and software
• Maintain audit of equipment and software in use throughout the Company. To include software licenses, hardware warranties, asset tagging, equipment allocation, Web domains and hosting.
• Front line support for IT issues for 40+ desktop / laptop end-users (Windows / MS Office) in conjunction with the Company’s Managed Service Provider.
• Design web content including banners, buttons, pages and mini-sites within the site;
• Improve the site using feedback from staff, users and associates;
• Provide general IT support to the organization
• Designing seasonal promotions material
• Hardware repairs, servicing, configuration and general maintenance
• Online marketing campaign [social media, others

Qualification/Requirements

• B.Sc/HND holder in Computer Science, Engineering or related disciplines
• Previous office admin experience is desirable but not essential
• Strong IT skills
• Strong data entry skills
• Excellent time management ability
• The ability to work to tight deadlines and remain calm under pressure
• Ability to use your initiative, prioritise work and have a proactive approach