Job Opportunities in the Hospitality Industry Via Fosad Consulting

RESPONSIBILITIES

• Motivating teams to deliver service standards
• Driving a sales and marketing strategy
• Meeting budgets and exceeding revenue targets
• Networking at dinners and functions to generate new businesses
• Liaising closely with the sales and marketing team to make sure business is coming in at the right price
• Financial planning and budgeting
• Ensuring compliance with laws, health and safety and other statutory regulations.
• Represent the General Manager when required
• Supervise and train HODs and other key staff
• Review staff performance and conduct personnel actions such as disciplinary actions
• Reform daily, weekly and monthly inspections and supervise stock verification and audit exercises
• All other duties as assigned by the General Manager

Qualifications

Skills and Personal Qualities

• Well-developed management and leadership capability
• Financial and business acumen
• Flair for Sales and Marketing
• Passion for excellent service, friendliness and warmth
• Problem-solver
• Willing to work on late nights, weekends and holidays as required
• Excellent communication and interpersonal skills

Education and Experience

• A bachelor’s degree in Business Administration, Social Sciences, Hospitality and Tourism and related fields
• A master’s degree is desirable
• Membership of relevant professional bodies
• 10-year experience in the hospitality industry with minimum of 5 years in a management role
• Knowledge of best practices in the hospitality industry

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Job Description

Key Responsibilities include:
Marketing Research-

• Conduct marketing research
• Analyse data to crystalise targeted marketing insight
• Monitor market trends, research consumer markets, company performance metrics and competitors’ activities to identify opportunities and key issues

Planning-

• Developing data-driven strategic marketing plans- short term, medium and long term
• Liaise with vendors to plan and implement marketing campaigns
• Brainstorm new and innovative growth strategies

Budgeting and Resource Management-

• Develop annual budget in line with organisation’s financial procedures
• Efficient utilization of resources to achieve organisation’s objectives
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)

People Management-

• Effectively cooperating with and managing vendors
• Managing across departments and influencing to achieve brand objectives

Marketing Results-

• Deliver set business growth
• Ensure conversion of marketing activities to observable business results
• Contribute to improvement in service/quality levels

Qualifications
Skills and Personal Attributes

• Analytical thinking; comfortable working with numbers, metrics and spreadsheets
• A fixer at heart
• Strategic thinking and goal orientation
• A good measure of fluid intelligence to thrive in novel situations
• Creative and innovative, able to generate many good-actionable ideas
• Results-oriented
• Elite communication and interpersonal skills
• Up-to-date with latest trends and marketing best practices
• Knowledge of digital marketing

Education and Experience

• A good degree in business, engineering or related field
• 5-year experience in service marketing with demonstrable hospitality industry knowledge
• 3-year management experience is desirable