Latest Career Opportunities at MTN Nigeria

Job Description

• To create sustainable, profitable, market volume and value growth for the High Value prepaid Segment of the Consumer Market.
• To assist and support the Senior Manager , High Value Segment  - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Developing initiative to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels

Experience & Training
Education:

• First degree in Marketing, Social Science or Engineering discipline
• Fluent in English

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Marketing within telecoms or FMCG
  • Experience in managing  High Value prepaid  Segment
  • Relevant experience in advertising materials production and management

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification:

• BA, BEd, BSc, BEng, BTech or HND

go to method of application »

Job Description

• To create sustainable, profitable, market volume and value growth for the Youth Segment of the Consumer Market.
• To assist and support the Senior Manager , Youth Segment  - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Developing initiative to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of youth and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels

Experience & Training    
Education:

• First Degree in Marketing, Social Sciences or Engineering discipline.
• Fluent In English.

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Marketing within telecoms or FMCG
  • Experience in managing  youth Segment
  • Experience in the telecommunications industry
  • Relevant experience in advertising materials production and management

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification

• BA, BEd, BSc or HND.

go to method of application »

Job Description

• Leverage on data mining expertise and experience in building and operationalizing scalable analytics platforms/systems that are practical and deliver insights that aid management decision making. He/She will be responsible for leading and directing the analytics team to develop advanced models using statistical methods that translate data into actionable insights that ultimately drive revenue growth.
• Assist and support the Head Customer Value Management - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels
• Experience & Training    

Experience & Training
Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in advanced analytics/data mining role(s)
  • Experience in the telecommunications industry an advantage
  • Strong knowledge of statistical modeling techniques and algorithms.
  • Strong analytic and problem solving skills
  • Excellent communication and presentation skills

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification:

• BA, BEd, BEng, BSc, BTech or HND

go to method of application »

Job Description

• Responsible for leveraging the enterprise data warehouse and other data sources to build sophisticated and advanced analytics models for insight generation to aid decision making and base optimization activities.
• He/She is responsible for understanding and analyzing the base to derive usable and practical segmentation to aid design and creation of micro-segmented offers for revenue optimization and churn reduction
• Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
• Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
• Maintain computerized collection and track relevant data and appropriate records of research methods and results.
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
• Provide support to campaign segmentation analyst as required.
• Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
• Perform Customer Lifecycle Management data analysis and requests.
• Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
• Interface with financial analysts and business units to understand their data requirements and reporting needs
• Liaise with product management managers to understand the data needed to support and monitor product performance
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN's VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or Social; Science discipline
• Fluent in English

Experience:

• Minimum of 3 years experience; with experience working with others
• Experience working in a medium organization
• Working knowledge of data mining/ analysis using statistical analytical system( SAS) & SQL, problem solving and reporting/presentation
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
• Good knowledge of statistical modeling techniques and algorithms.

Minimum qualification:

• BA, BEd, BSc or HND.

go to method of application »

Job Description

• Design advanced analytical driven marketing offers/campaigns and manage end-to-end campaign lifecycle to generate incremental revenue and reduce churn/dormancy on the base.
• He/She will be responsible for systematically engaging the subscriber base using various channels and campaign management tools and leveraging on analytics insights as input to campaign development and execution.
• Assist and support the Head Customer Value Management - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization, etc.), to drive
• Serve the Divisions internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN's brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job condition

• Normal MTN working conditions.
• May be required to work extended hours.
• National and international travels.

Experience & Training
Education:

• First Degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline.
• Fluent in English.

Experience:

• Minimum of 6 years experience which includes: Minimum of 3 years experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Customer Value Management 20
• Experience in Database/Direct Marketing or Product Management in telecommunications industry
• Strong knowledge of statistical modeling techniques and algorithms.
• Extensive experience in developing, testing and execution of campaigns
• Extensive experience in dealing with marketing databases and predictive data mining techniques
• Hands-on experience with modeling tools such as Oracle, SPSS or SAS
• Strong expertise in experimental test design.
• Extensive experience with major campaign management platform(s)

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum Qualification

• BA, BEd, BSc, BTech or HND.

go to method of application »

Job Description

• To create sustainable, profitable, market volume and value growth for the High Value prepaid Segment of the Consumer Market.
• To assist and support the Senior Manager , High Value Segment  - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Developing initiative to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels

Experience & Training
Education:

• First degree in Marketing, Social Science or Engineering discipline
• Fluent in English

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Marketing within telecoms or FMCG
  • Experience in managing  High Value prepaid  Segment
  • Relevant experience in advertising materials production and management

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification:

• BA, BEd, BSc, BEng, BTech or HND

go to method of application »

Job Description

• To create sustainable, profitable, market volume and value growth for the Youth Segment of the Consumer Market.
• To assist and support the Senior Manager , Youth Segment  - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Developing initiative to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of youth and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels

Experience & Training    
Education:

• First Degree in Marketing, Social Sciences or Engineering discipline.
• Fluent In English.

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Marketing within telecoms or FMCG
  • Experience in managing  youth Segment
  • Experience in the telecommunications industry
  • Relevant experience in advertising materials production and management

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification

• BA, BEd, BSc or HND.

go to method of application »

Job Description

• Leverage on data mining expertise and experience in building and operationalizing scalable analytics platforms/systems that are practical and deliver insights that aid management decision making. He/She will be responsible for leading and directing the analytics team to develop advanced models using statistical methods that translate data into actionable insights that ultimately drive revenue growth.
• Assist and support the Head Customer Value Management - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels
• Experience & Training    

Experience & Training
Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in advanced analytics/data mining role(s)
  • Experience in the telecommunications industry an advantage
  • Strong knowledge of statistical modeling techniques and algorithms.
  • Strong analytic and problem solving skills
  • Excellent communication and presentation skills

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification:

• BA, BEd, BEng, BSc, BTech or HND

go to method of application »

Job Description

• Responsible for leveraging the enterprise data warehouse and other data sources to build sophisticated and advanced analytics models for insight generation to aid decision making and base optimization activities.
• He/She is responsible for understanding and analyzing the base to derive usable and practical segmentation to aid design and creation of micro-segmented offers for revenue optimization and churn reduction
• Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
• Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
• Maintain computerized collection and track relevant data and appropriate records of research methods and results.
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
• Provide support to campaign segmentation analyst as required.
• Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
• Perform Customer Lifecycle Management data analysis and requests.
• Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
• Interface with financial analysts and business units to understand their data requirements and reporting needs
• Liaise with product management managers to understand the data needed to support and monitor product performance
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN's VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or Social; Science discipline
• Fluent in English

Experience:

• Minimum of 3 years experience; with experience working with others
• Experience working in a medium organization
• Working knowledge of data mining/ analysis using statistical analytical system( SAS) & SQL, problem solving and reporting/presentation
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
• Good knowledge of statistical modeling techniques and algorithms.

Minimum qualification:

• BA, BEd, BSc or HND.

go to method of application »

Job Description

• Design advanced analytical driven marketing offers/campaigns and manage end-to-end campaign lifecycle to generate incremental revenue and reduce churn/dormancy on the base.
• He/She will be responsible for systematically engaging the subscriber base using various channels and campaign management tools and leveraging on analytics insights as input to campaign development and execution.
• Assist and support the Head Customer Value Management - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization, etc.), to drive
• Serve the Divisions internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN's brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job condition

• Normal MTN working conditions.
• May be required to work extended hours.
• National and international travels.

Experience & Training
Education:

• First Degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline.
• Fluent in English.

Experience:

• Minimum of 6 years experience which includes: Minimum of 3 years experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Customer Value Management 20
• Experience in Database/Direct Marketing or Product Management in telecommunications industry
• Strong knowledge of statistical modeling techniques and algorithms.
• Extensive experience in developing, testing and execution of campaigns
• Extensive experience in dealing with marketing databases and predictive data mining techniques
• Hands-on experience with modeling tools such as Oracle, SPSS or SAS
• Strong expertise in experimental test design.
• Extensive experience with major campaign management platform(s)

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum Qualification

• BA, BEd, BSc, BTech or HND.

go to method of application »

Job Description

• To create sustainable, profitable, market volume and value growth for the High Value prepaid Segment of the Consumer Market.
• To assist and support the Senior Manager , High Value Segment  - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Developing initiative to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels

Experience & Training
Education:

• First degree in Marketing, Social Science or Engineering discipline
• Fluent in English

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Marketing within telecoms or FMCG
  • Experience in managing  High Value prepaid  Segment
  • Relevant experience in advertising materials production and management

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification:

• BA, BEd, BSc, BEng, BTech or HND

go to method of application »

Job Description

• To create sustainable, profitable, market volume and value growth for the Youth Segment of the Consumer Market.
• To assist and support the Senior Manager , Youth Segment  - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Developing initiative to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of youth and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels

Experience & Training    
Education:

• First Degree in Marketing, Social Sciences or Engineering discipline.
• Fluent In English.

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Marketing within telecoms or FMCG
  • Experience in managing  youth Segment
  • Experience in the telecommunications industry
  • Relevant experience in advertising materials production and management

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification

• BA, BEd, BSc or HND.

go to method of application »

Job Description

• Leverage on data mining expertise and experience in building and operationalizing scalable analytics platforms/systems that are practical and deliver insights that aid management decision making. He/She will be responsible for leading and directing the analytics team to develop advanced models using statistical methods that translate data into actionable insights that ultimately drive revenue growth.
• Assist and support the Head Customer Value Management - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National and international travels
• Experience & Training    

Experience & Training
Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in advanced analytics/data mining role(s)
  • Experience in the telecommunications industry an advantage
  • Strong knowledge of statistical modeling techniques and algorithms.
  • Strong analytic and problem solving skills
  • Excellent communication and presentation skills

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum qualification:

• BA, BEd, BEng, BSc, BTech or HND

go to method of application »

Job Description

• Responsible for leveraging the enterprise data warehouse and other data sources to build sophisticated and advanced analytics models for insight generation to aid decision making and base optimization activities.
• He/She is responsible for understanding and analyzing the base to derive usable and practical segmentation to aid design and creation of micro-segmented offers for revenue optimization and churn reduction
• Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
• Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
• Maintain computerized collection and track relevant data and appropriate records of research methods and results.
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
• Provide support to campaign segmentation analyst as required.
• Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
• Perform Customer Lifecycle Management data analysis and requests.
• Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
• Interface with financial analysts and business units to understand their data requirements and reporting needs
• Liaise with product management managers to understand the data needed to support and monitor product performance
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN's VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or Social; Science discipline
• Fluent in English

Experience:

• Minimum of 3 years experience; with experience working with others
• Experience working in a medium organization
• Working knowledge of data mining/ analysis using statistical analytical system( SAS) & SQL, problem solving and reporting/presentation
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
• Good knowledge of statistical modeling techniques and algorithms.

Minimum qualification:

• BA, BEd, BSc or HND.

go to method of application »

Job Description

• Design advanced analytical driven marketing offers/campaigns and manage end-to-end campaign lifecycle to generate incremental revenue and reduce churn/dormancy on the base.
• He/She will be responsible for systematically engaging the subscriber base using various channels and campaign management tools and leveraging on analytics insights as input to campaign development and execution.
• Assist and support the Head Customer Value Management - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization, etc.), to drive
• Serve the Divisions internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Monitor execution of High Value and emerging market strategy against specifications.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
• Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Develop advertising/communication concepts in support of MTN's brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job condition

• Normal MTN working conditions.
• May be required to work extended hours.
• National and international travels.

Experience & Training
Education:

• First Degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline.
• Fluent in English.

Experience:

• Minimum of 6 years experience which includes: Minimum of 3 years experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Customer Value Management 20
• Experience in Database/Direct Marketing or Product Management in telecommunications industry
• Strong knowledge of statistical modeling techniques and algorithms.
• Extensive experience in developing, testing and execution of campaigns
• Extensive experience in dealing with marketing databases and predictive data mining techniques
• Hands-on experience with modeling tools such as Oracle, SPSS or SAS
• Strong expertise in experimental test design.
• Extensive experience with major campaign management platform(s)

Training:

• Telecommunication Fundamentals
• Basic GSM
• MS office and common business applications
• Strategic management / decision making
• Effective leadership and human capital management

Minimum Qualification

• BA, BEd, BSc, BTech or HND.