Jobs at Janchine Nigeria Limited

Location: Island and Mainland, Lagos

Requirements

• Proven experience as marketing executive or similar role.
• Minimum of 4 years experience.
• Good understanding of market research techniques, data analysis and statistics methods
• Thorough knowledge of strategic planning principles and marketing best practices.
• Excellent communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness.
• BSc/BA in Marketing, Business Administration or relevant discipline

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Location: Ikeja, Lagos

Job Duties
As a hotel receptionist, your main duties would include:

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
• Completing procedures when guests arrive and leaves.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items).
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems

Qualifications

• Minimum of 2 years experience as a Hotel receptionist.
• Excellent written and spoken communication skills.
• Strong customer service skills.
• Friendly and professional telephone manner.
• Ability to adapt to different guests.
• Patience and tact.
• Ability to stay calm under pressure and look after several things at once.
• Good problem solving skills.
• Ability to use computerized technology.
• Methodical approach to your work.
• Accuracy and attention to detail.
• Minimum of OND/HND

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Responsibilities

• Run hotels.
• Make sure that all staff do everything they can to make a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient.
• Coordinate cleaning staff, the front desk operations, grounds and facilities maintenance, and where applicable, make sure the indoor water slide is super-fun.
• Create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have.

Education Requirements

• At least an associate Degree in Hospitality or Hotel Management or a Bachelor Degree.
• Minimum of 5 years experience.

Skills/ Requirements:

• Customer-Service: Hotel managers deal with guests every day. Customer loyalty begins with good service and friendly demeanor.
• Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.
• Leadership: Hotel managers need to be able to motivate their employees, resolve issues and complaints from guests.
• Listening: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
• Management: Working with budgets, planning, creating schedules and supervising operations are all a part of the job.
• Organization: Hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling. Hotel managers need to keep it all organized.
• Problem-Solving: Hotel managers need to be able to think quickly on their feet and make decisions with problems come up.
• Lodging managers have a broad set of duties, including hiring, managing and training staff, facility maintenance

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Job Description

• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses.
• Deputize and supervise the housekeeping department along with the head housekeeper.
• Allocate bedrooms to be cleaned by the room attendant and check cleaned bedrooms to make sure they meet the core standard of cleaning.
• Check bedrooms for maintenance - attention to details and presentation are very important.
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Re-training on health and safety and do the risk assessment on staff,
• Re-training the room attendant to the high core standard of hygiene and cleanliness of the bedrooms, Re-introduce any changes on different cleaning materials and chemicals to be used, ask for staff feedback and give incentives for jobs well-done.

Requirements

• Good education in management communications, especially on the subject of your interest,
• Hospitality.
• You need to have good organization and planning;
• Have a lot of determination, patience, skills and knowledge;