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  • Graduate and Experienced Jobs at Nigeria Inter-Bank Settlement System (NIBSS)

  • Posted on: 10 January, 2017 Deadline: 18 January, 2017
  • View Jobs in Banking / Financial Services View All Jobs at Nigeria Inter-Bank Settlement Syst
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  • Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.

    Service Support Officer

     

    Department: Support Services
    Division: Technology & Operations
    Reports to: Head, Support Services

    DUTIES AND KEY RESPONSIBILITIES

    • Identify and handle customer enquiries completely and accurately.
    • Resolve customer complaints and problems to the satisfaction of the customer
    • Use customer service skills to optimize the opportunity of each customer contact
    • Educate customers about NIBSS products and services and direct them towards available resources for self-help
    • Complete necessary documentation to manage customer complaints, issues and subsequent solutions
    • Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
    • Follow up on all escalated issues until a logical conclusion is reached
    • Schedule, assign or act on any required customer follow up in accordance with department guidelines.
    • Use technology tools as directed and within established guidelines
    • Enter customer data and other relevant information into Support Centre database or other data repository, as required.
    • Suggest process improvements and participate in initiatives for increased effectiveness.
    • Maintain confidentiality of the organization's customer data.
    • Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
    • Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion. 
    • Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.

    COMPETENCY REQUIREMENTS
    The desired candidate must exhibit competencies in the following:

    • Knowledge of Service Desk Operations 
    • Exceptional verbal and written communication skills
    • Ability to organize and communicate information clearly
    • Problem-solving and analytical skills
    • Positive, professional, customer-oriented attitude
    • Customer contact work or relevant service industry experience
    • Knowledge of all NIBSS products 
    • Enhanced Customer Knowledge Management
    • Professionalism in Customer Service Management

    REQUIRED EXPERIENCE

    • 0 - 2 years of relevant experience related to the Job

    REQUIRED QUALIFICATION

    • Bachelor's degree from an accredited University;
    • A master's degree or its equivalent will be an added advantage

    go to method of application »

    Application Development Officer

     

    Department: System Integration
    Division:       Technology & Operations
    Reports to:   Head, System Integration

    DUTIES AND KEY RESPONSIBILITIES

    • Development of plug in solutions that aids day to day operations of NIBSS
    • Development of applications within NIBSS for operations automation.
    • Effective support and management of all NIBSS software application.
    • Confirms project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.
    • Update and expand existing programs
    • Debug programs by testing for and fixing errors

    COMPETENCY REQUIREMENTS
    The desired candidate must exhibit competencies in the following;

    • Pro-activeness
    • Focus on excellent delivery
    • Personal Credibility
    • Strategic Perspective
    • Information Analysis and Management
    • Information System Management
    • Project Management
    • Systems Development
    • IS Security
    • Payment Systems Infrastructure (biometrics, clearing, switching, settlement etc.)

    REQUIRED EXPERIENCE

    • A minimum of 3 years of relevant experience related to the Job

    REQUIRED QUALIFICATION/ SKILLS

    • Bachelor's degree from an accredited University 
    • Additional qualification(s) will be an added advantage

    SKILL REQUIREMENTS

    • Sound knowledge of the Nigeria Central Switching (NCS) Operations
    • Sound knowledge of Retail Transaction Processing
    • Working Knowledge of Transaction Switching
    • Knowledge of Software/Application Development Methodologies and relevant languages such as Java (J2SE, J2EE)
    • Basic knowledge of the Financial Service Industry
    • Working knowledge of Dispute Resolution and Settlement Framework of the NIP
    • Sound knowledge of the products of NIBSS
    • Sound knowledge of known international standards on software development, documentation and integration
    • Sound regulatory knowledge
    • Very good understanding of Secure Coding

    go to method of application »

    Innovation Management Officer

     

    Department: Research & Development
    Division: Business Development
    Reports to: Head, Research & Development

    DUTIES AND KEY RESPONSIBILITIES

    • Analyze market segments in Nigeria for new product and services ideas that may result in a new technology or application riding on existing technology.
    • Develop lean model for each of the new ideas identified and assess commercial and technical viability
    • Draw up User Requirement for implementation of new idea
    • Prepare, maintain and update on a regular basis a directory of newly conceived ideas. Major headings in the directory are Title, Purpose, Benefit and Target Market.
    • Come up with a report on payment trends in countries like India, Ghana, Kenya, Pakistan, Brazil, UK, USA etc., and provide recommendation on the next steps for NIBSS.
    • Communicate to business intelligence unit parameters of data to mine and prepare a strategic report based on the outcome of the data mined.
    • Agree with Project Office the project plan for every new product development project.
    • Work with Product Management & CRM units in piloting newly developed products & Services.

    COMPETENCY REQUIREMENTS

    The desired candidate must exhibit competencies in the following:

    • Strategic perspective
    • Information analysis and management
    • Business goal management
    • Communication      
    • Business Development
    • Networking

    REQUIRED EXPERIENCE

    • Minimum of 5 years of relevant work experience related to the job

    REQUIRED QUALIFICATION

    • Bachelor's degree from an accredited University;
    • Professional qualification(s) or its equivalent will be an added advantage.

    Method of Application

    Interested and qualified? Go to Nigeria Inter-Bank Settlement System Plc - NIBSS career website on 41.58.130.138 to apply

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