• Job Vacancies at PINS Integrated Solutions

  • Posted on: 4 January, 2017 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at PINS Integrated Solutions
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  • Looking for a job where you can really make a difference?
    We need bright and enthusiastic individuals with heaps of personality to join our team covering a range of different activities.
    PINS Integrated Solutions offers a wide range of services to customers, from phone insurance to phone repairs, and we also get in touch with our valued customers to ensure we reach complete satisfaction with services provided by us.
    This role will include the following duties:
    To answer calls for inquiries and other services from both existing and prospective customers
    To make outgoing calls to customers in order to ascertain satisfaction with services provided by PINS
    To complete on-line data sheets recording the client’s reason for calling and all actions taken
    Please be aware if we receive a high volume of applications for this role we may close the advert earlier than stated.

    Call Centre Agent

     

    Business Objective:
    Processes the customer accurately, provides excellent customer service, and provides the customer with any necessary information as required.

    Responsibilities:

    • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
    • Genuine passion for speaking to customers, answering queries and a clear communicator
    • To ensure customers queries are answered with the aim of a first time resolution
    • To ensure that queries are responded to within our agreed response time
    • To ensure the best Customer Care experience is given to all customers
    • To achieve KPI’s whilst maintaining excellent quality
    • To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
    • You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
    • Be passionate about being the best you can be and want to achieve targets
    • Flexible for both the company and customers
    • Strong team working ability
    • Flexibility and able to adapt quickly to changing priorities
    • Ambitious and willing to accept new challenges

    Educational Requirements and Experience
    Secondary School Graduate

    go to method of application »

    Call Centre Team Leader

     

    Business Objective:
    Ensuring team members process the customer accurately, provide excellent customer service, and provide the customer with any necessary information as required. Ensuring KPI’s are achieved and the team is motivated.

    Responsibilities:
    Operations and Customer Service

    • Ensuring teams understand and achieve KPIs
    • Identify business trends
    • Work closely with the contact centre Manager to ensure the smooth operations of the centre
    • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
    • Genuine passion for speaking to customers, answering queries and a clear communicator
    • To ensure the best Customer Care experience is given to all customers
    • To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
    • You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
    • Be passionate about being the best you can be and want to achieve targets
    • Flexible for both the company and customers
    • Strong team working ability
    • Flexibility and able to adapt quickly to changing priorities

    People, Training & Development

    • Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
    • Motivate the team to achieve departmental objectives
    • Effectively communicate goals and objectives to the team
    • Attend/complete trainings as necessary
    • Where required, complete /assist in carrying out performance reviews for the team

    Systems & Procedures

    • Plan and analyse workload
    • Manage escalated cases and stake holder sensitive cases through to completion, ensuring professionalism, efficiency and politeness
    • To ensure customers queries are answered with the aim of a first time resolution
    • To ensure that queries are responded to within our agreed response time

    Educational Requirements and Experience

    • BSc or HND in Business Administrations or related fields
    • Work experience in an administrative role (a plus but not necessary)
    • Experience of providing a customer focused service (a plus but not necessary)
    • Ability to prioritise work and manage conflicting deadlines
    • Can work weekends and/or evenings (various shifts available)

    go to method of application »

    Systems Engineer

     

    Business Objectives:
    Responsible for the planning and engineering of an organization's systems infrastructure. Includes the implementation and design of hardware and software.

    Responsibilities:

    • User administration (setup and maintaining account)
    • Maintaining system
    • Verify that peripherals are working properly
    • Quickly arrange repair for hardware in occasion of hardware failure
    • Monitor system performance
    • Create file systems
    • Install software
    • Create a backup and recovery policy
    • Monitor network communication
    • Update system as soon as new version of OS and application software comes out
    • Implement the policies for the use of the computer system and network
    • Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
    • Documentation in form of internal wiki
    • Password and identity management

    Educational Requirements and Experience:

    • Experience with Linux servers in virtualized environments
    • Familiarity with the fundamentals of Linux scripting languages
    • Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
    • Strong grasp on configuration management tools, such as Puppet and Chef {{depending on project requirements}}
    • Familiarity with load balancing, firewalls, etc.
    • Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc. {{depending on specific project needs}}
    • Experience with virtualization technologies, such as Xen {{depending on project requirements}}
    • Ability to build and monitor services on production servers
    • Knowledge of servers and switches {and other solutions relevant to the infrastructure}
    • {{Make sure to mention any frameworks, libraries, or any other technology relevant to your project}}
    • {HND/BSc}
    • Deploy and Support servers on AWS
    • Configuring the server for the purpose it was deployed
    • Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.

    Method of Application

    This opening is closed. CV review ongoing.

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