You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Senior Technical Support Supervisor at an Internet Service Provider Firm Via HRLeverage Africa

  • Posted on: 3 January, 2017 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at HRLeverage Africa
  • Subscribe to free job alerts
  • If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail; mark us as Not Spam and add us to your contact list. Learn how to

    HRLeverage - Our Client is a successful Internet Service provider and telecoms infrastructure company  with over a decade in the industry in Nigeria.

    Senior Technical Support Supervisor


     Duties and Responsibilities:

    • Improve case resolution times.
    • Backlog tickets reviews and take corrective actions with the support team if needed. 
    • Follow up the progress on escalated cases. 
    • Ensure proper follow up and closure of all pending tickets by the support team members. 
    • Evaluate team member’s performance.  6. Intense follow up on VIP customer’s cases. 
    • Assist in creation of customer support polices & procedures.
    • Follow up on unresolved cases. 
    • Motivating staff through individual coaching sessions. 
    • Provide documentation for procedures & technical aspects. 

    Personal Responsibilities:  1- Report to the support manager. 

    • Should maintain a high level of personal responsibility in order to be an example to his Team. 
    • Abide and apply the rules and regulations of the department and the company as a whole.
    • Responsible for achieving targets provided by the management.


    • BSC (or equivalent) in Computer Science, MIS, Telecom/computer Engineering or Relevant Education 
    • Having previous experience in supervising support team/s.  
    • Having previous technical experience in ISP environment. 
      Understand the functionality of telecommunication network transmission nodes. Like transmission equipment Language


    • Good verbal and writing skills in English are mandatory.
    • Excellent internal communication skills
    • Solid organizational skills including attention to detail and multi-tasking skills
    • Strong working knowledge of Microsoft Office
    • experience as a sales coordinator or in other administrative positions will be considered a plus


    • Interpersonal relationship.
    • Maintain a good communication and interaction with his team members & managers. 
    • Self-learner and capable to adopt quickly. 
    • Communications skills, both verbal and written.
    • Quick learner motivated and dedicated to get the job done right.
    • Having good technical background
    • Having excellent approach in escalating tickets to other departments.  § Hands on experience on radio links, routers, firewalls

    VERY WELL Negotiable depending on the experience

    Method of Application

    Applicants should send Cvs  to  CC:

  • ❮ Back to All Jobs
  • Know more about HRLeverage AfricaSimilar Jobs
  • Search for jobs by keyword
  • Team Lead, IT Business and Budget Management at IHS Towers
  • Latest Vacancies at FPG Technologies & Solutions Limited
  • Solutions Architect at Cousant Connect
  • Latest Jobs at Ark Technologies Limited
  • Technical Support Engineers at MainOne Cable Nigeria
  • Job Openings at Riddle Technologies Limited
  • HR Manager at Transsion Holdings
  • Fresh Jobs at Huawei Technologies
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
Send your application through

Yahoomail Gmail Hotmail