• Career Opportunities at Kiakiagas.com

  • Posted on: 16 November, 2016 Deadline: Not Specified
  • View Jobs in Online Sales / Marketing View All Jobs at KiakiaGas.Com
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  • Kiakiagas.com is Nigeria’s first online cooking gas, equipment, accessories and servicing company offering outstanding, quick & safe delivery of liquefied petroleum gas (LPG) and its related products to homes and industries.

    Customer Service Agent

     

    INTRODUCTION TO THE ROLE
    As a Customer Service Agent you will be part of the Customer Service team in Kiakia Gas, Nigeria’s first online LPG platform.
    We are looking for open-minded, vibrant, creative, goal oriented and hard working individuals with extensive marketing and customer service experience.

    DUTIES

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Assist in the selling processes for our customers and generating additional Sale.
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up through emails, phone or any other required means to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies.
    • Collecting and storing useful data within our backend system

    QUALIFICATIONS AND REQUIREMENTS

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively.
    • Ability to foster and maintain relationships with individuals.
    • Excellent negotiation skills and strong communication skills – proven results with key decision makers
    • Willingness to work well in a team
    • A large network (friends, family, contacts etc.)
    • Post Secondary Education in any field.

    What we offer

    • A unique opportunity to work in a leading company in a new industry in Nigeria.
    • Become part of a highly professional and dynamic team.
    • An attractive salary package.
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    Dispatch Riders

     

    INTRODUCTION TO THE ROLE
    As a Dispatch Rider, you will be part of the Customer Service team in Kiakia Gas, Nigeria’s first online LPG platform.
    We are looking for open-minded, vibrant, creative, goal oriented and hard working individuals with extensive knowledge of the road network of Amuwo Odofin Local Government.

    DUTIES

    • Transporting and receiving items quickly by motorcycle.
    • Strong phone contact handling skills and active listening
    • Preference for applicant staying in Amuwo Odofin Local Government (Lagos)
    • Must be physically fit.
    • Highly professional and able to work independently
    • Highly dependable and trust worthy.
    • Good knowledge of Lagos routes is an added advantage
    • Ability to multi-task, prioritize and manage time effectively.
    • Excellent negotiation skills and strong communication skills – proven results with key decision makers
    • Post Secondary Education in any field.

    What we offer

    • Become part of a highly professional and dynamic team.
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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