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  • Posted: Nov 16, 2016
    Deadline: Not specified
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    Kiakiagas.com is Nigeria’s first online cooking gas, equipment, accessories and servicing company offering outstanding, quick & safe delivery of liquefied petroleum gas (LPG) and its related products to homes and industries. KiaKiagas.com has multiple booking and payment options that suits everyone, a payment-on-delivery option for extra conveni...
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    Customer Service Agent

    INTRODUCTION TO THE ROLE
    As a Customer Service Agent you will be part of the Customer Service team in Kiakia Gas, Nigeria’s first online LPG platform.
    We are looking for open-minded, vibrant, creative, goal oriented and hard working individuals with extensive marketing and customer service experience.

    DUTIES

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Assist in the selling processes for our customers and generating additional Sale.
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up through emails, phone or any other required means to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies.
    • Collecting and storing useful data within our backend system

    QUALIFICATIONS AND REQUIREMENTS

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively.
    • Ability to foster and maintain relationships with individuals.
    • Excellent negotiation skills and strong communication skills – proven results with key decision makers
    • Willingness to work well in a team
    • A large network (friends, family, contacts etc.)
    • Post Secondary Education in any field.

    What we offer

    • A unique opportunity to work in a leading company in a new industry in Nigeria.
    • Become part of a highly professional and dynamic team.
    • An attractive salary package.
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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