At Microsoft, we're about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.
Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We're passionate about what we do.
What this means if you come to work here is opportunity-to do things that make a real difference in millions, even billions, of lives. To reach your potential. So why not take a closer look at Microsoft? We think you'll find that amazing things really do happen here.
Nobody does technology and service delivery quite like us. We’ve developed an unrivalled portfolio of software, services and devices that help businesses do business – bigger, better, faster and smarter. Whatever our customers’ objectives, be it improving end-user experience, business evolution, increased security or saving time and money – our Technical Account Managers are equipped with the resources, passion and commercial insight to help achieve them.
We work with all kinds of organisations, from the larger enterprise business or small-yet-savvy startups to giant government departments. What they all have in common, however, is the need to make the most of our innovative technologies. Which is where you, as a TAM, comes in.
If you are looking for an environment that will challenge you and a role which invites you to develop your own potential, whilst working with world-changing technology and a customer base that relies on Microsoft to help them to grow, then this role is for you.
Microsoft’s mission is ‘to empower every person and organisation on the planet to achieve more’. Microsoft Services, along with the relationships and business value you will drive as a TAM, exist to support this mission.
We’re looking for people who…
Job #: 996058
The Delivery Management Manager (DMM) is accountable for the end-to-end service delivery within an assigned portfolio of customers in ether the Top & Relationship segment or in the Managed & Scale Segment, representing Microsoft Services throughout all deal phases whilst demonstrating a critical partnership with Sales Manager and EPG ATU Lead. Serves as the single point of accountability and/or escalation point for their assigned customers.
This role has direct people management responsibility for both support and consulting delivery resources and supervises the services delivery of their assigned team members. The DMM is on point to drive customer satisfaction, services revenue growth & profitability, reviewing and approving Services Delivery Plans for customers in the assigned customer base:
Experiences Required: Key Experiences, Skills and Knowledge:
Use the link(s) below to apply on company website.