Administrative Vacancy at Christopher and Associates

Responsibilities

• Provide general first level technical support to end users organization-wide.
• Man the helpdesk and respond to all helpdesk calls.
• Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues unto the central database.
• Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
• Provide continuous user application and system support to the call centre and other relevant IT units.
• Communicate resolution of faults to end-users/ request initiators.
• Implement/comply with pre-defined service desk management policies and procedures.
• Assist in administering internal customer satisfaction surveys to obtain feedback on helpdesk efficiency (where necessary)
• Liaise with relevant unit/ team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Provide guidance and manage the performance of subordinates (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Service Desk.

Requirements

• First degree or equivalent in a relevant discipline or any Science/ Social Science discipline.