• Customer Service Support Officer at xPlug Technologies

  • Posted on: 6 April, 2016 Deadline: 11 April, 2016
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  • xPlug Technologies Limited is an internet generation company based in Lagos (Nigeria) with major inclination in Software Development, Web Portal Technology and Application Development on Web, Mobile and Desktop platforms. We provide both customized and Off-shelf software to aid business operations and managements. We have developed an examination preparatory application for students intending to sit for basic school and pre-varsity examinations and need skilled marketers to market the product.

    Male Customer Service Support Officer


    Key Role

    • Communicating courteously with customer through phone, face-to-face and email
    • Respond promptly to customer’s complaints and issues
    • Handle and resolve customer’s complaints and issues
    • Obtain and evaluate all relevant information to handle company’s products and services
    • Keep logs of customer’s issues, complaints and requests
    • Escalate unresolved issues to the technical team
    • Follow through on customer’s issues and complaints to resolution
    • Analyse issues and customer’s complaints to determine the level of customer service within the organization
    • Acquire and demonstrate understanding of CRM software and tools
    • Acquire a comprehensive knowledge of games schedules and timing on a daily basis
    • Send accurate and correct result to subscribers on a prompt basis
    • Troubleshooting and maintenance of facilities to ensure excellent service delivery
    • Report on service delivery rates on a timely and daily basis
    • Provide recommendation and improvements to customer service based on feedbacks received from customers
    • Manage and update data platforms
    • Compilation and Analysis of data
    • Perform other duties as assigned by the Operations Manager.

    Key Requirements

    • Excellent Numeric and Analytical skill.
    • Strong interpersonal skills
    • Excellent telephone presence with organized follow-up skills
    • Communication skills - verbal and written
    • Listening skills
    • Problem analysis and problem-solving
    • Attention to detail and accuracy
    • Strong customer focus; service oriented attitude
    • Basic computer abilities with the understanding of terminology and functionality.

    Method of Application

    Interested and qualified candidates should send their CV's to lugo@xplugng.com

    Note: This position entails morning and evening shift, weekend and public holidays also with some days off in between.

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