Job Vacancy at Kara.com.ng

Job Description

• Working as first point of contact with customers when confirming orders placed.
• Confirming all orders placed by customers and ensuring that all orders placed are received intact within the company delivery deadline.
• Follow-up on customers’ with delivered item to encourage them place future orders, thus raising company’s achieved sales.
• Customer Support; (Problem solving via phone calls, live chat administration, letter writing, tele-sales).
• Upsell and cross sell of products when customer places order
• CRM administration, Out of Stock product management and customer follow up management
• Relationship management; merchant/ vendor support.
• Working with the social media team to create and achieve a strong, active platform for customer help online.
• Data administration and documentation.