S&S hotels and suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.
Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.
- As Health Club Manager, you will manage and drive the team to achieve excellent customer service standards and increase sales.
- You will ensure the smooth running of the club and that health and safety standards are met.
As Health Club Manager you will be responsible for:
- Co-ordinate the maintenance of all recreational facilities and equipment.
- Coordinate the delivery of all recreational guest services.
- Responsible for the safety of all guest services.
- Manage all staff in this department.
- Manage the sale and promotion of departmental products and services.
- Access sales and marketing data.
- Assist with the development of new products and services.
- Assist with the evaluation of sales and marketing activities.
- Anticipate economic business level fluctuations and makes action plans.
- Comply with all Hotel and corporate guidelines.
- Deliver high quality service to guests.
- Adhere to departmental cleaning and maintenance programs.
- Attend and input at management meetings as required.
- Minimum 2 years of experience as Health Club Manager
- Excellent communication skills, written and oral with proficiency in English
In return we'll give you a generous financial and benefits package including healthcare support, hotel discounts worldwide and chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
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- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Proven working experience as a customer service manager for smart phone
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Method of Application
Applicants should send their Application and CVs to firstname.lastname@example.org
Note: Please do not call you will contacted after the CV review