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Citi has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi's global brand and identity. The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing ...
Description
Job Purpose:
1. Management of all the O&T staff in the Head Office Cash and Tellers department, Lagos Satellite branches, the rural branches and Implant Teller locations with a view to achieving high quality productivity. While ensuring proper management of the bank’s cash assets and that optimal cash holding is maintained in the Head Office, Satellite branches, rural branches and Teller Implant offices.
Key Responsibilities:
1. Coordination of the overall service delivery mechanism in the Head Office Cash and Tellers (C&T) Department, Lagos Satellite and Rural Branches and Implant service locations.
2. Coaching, motivating, training, developing and rewarding staff to ensure achievement of first class service delivery at our Counters.
3. Ensuring that the branches operate under control conscious environment.
4. Ensuring that policy initiatives of both the bank and regulatory bodies are implemented across the branches.
5. Boosting of staff morale by providing leadership and inspiration that will enhance productivity.
6. Ensuring that the service level agreement between Citibank Nigeria Limited and the managers of the various implant offices is strictly adhered to for the benefit of our customers.
7. Render monthly, quarterly and semi-annual BOF reports as and when due; also submit monthly branch score cards for the region.
8. Support training of all branch staff as required.
9. Ensure any new product offering is reviewed for mandatory controls and appropriate gap analysis and implementation planning.
10. Providing support to marketing and product units on new ideas and initiatives.
11. Liaising with Cash-in-Transit vendor companies for C.I.T. operations in the region.
12. Maintaining good relationships with Other Banks in respect of Cash Swaps and other developments in the Industry.
Qualifications
Knowledge:
• Educational Requirement: A good University Degree.
• Special Skills or Work Experience: 10-15 years in banking operations.
• Desk Top and general Information and Communication Technology (ICT) skills.
Skills:
• Good organisational skills – Ability to coordinate people and functions.
• Good communication skills.
• Excellent Inter-personal and leadership skills
• Good analytical Skills, ability to think through and effect problem resolution.
Core Competencies:
• Ability to quickly articulate and realise the risk associated with transactions.
• Ability to manage difficult situations (involving customers, staff and management) and come up appropriate, acceptable and effective solution.
• Ability to think through a transaction’s entire process at the conceptual stage and ensuring all critical aspects are covered.
• Ability to put in place back-up/contingency arrangements to ensure continuity of business.
• Ability to identify critical issues and isolate them for prompt and immediate resolution.
• Capacity to multi-task, manage processes and projects to ensure that they do not fall through the cracks.
• Capacity to manage large team without losing sight of the business objective.
Primary Location: EMEA-NGA-LA-Lagos
Job Category: Operations
Schedule: Full-time
Education Level: Bachelor's Degree
Shift: Day Job
Employee Status: Regular
Travel: No
Description
Job Purpose:
• The principal objective is to support the TTS CO Head for the Sub Saharan Africa region in implementing and managing the business operations within the Division and Regional Framework by developing an in-depth understanding of the key operations priorities and initiatives and evolve a structured process to ensure these are being effectively tracked to closure within their time frame. This is achieved by managing strategic indicators and related analytics centrally to support the management processes and decision-making.
Key Responsibilities:
The defined priorities for include:
• Creating an efficient delivery process that supports the business growth and diversification objectives
• Linking customer and employee satisfaction to the quality of our delivery and execution process.
• Building people and creating career growth opportunities
• Creating and maintaining business risk awareness.
• Creating efficient organization structure that enhances decision making and execution.
• Streamlining processes, increasing automation and promote the use of technology.
• Track and provide updates on implementation of operations initiatives
• Improve operational efficiency for maximal resource utilization.
• Participate in the processes leading to execution of complex solutions; Definite appreciation for automation and Straight through processing
• Highlight issues, risks and opportunities timely for operations management action
• Effective reporting of financials; Manage operations expenses within budget
• Monitor and Review Trends on defined performance and risk indicators
• Coordination of multiple projects;
• Overall goals to increase customer satisfaction.
• Effective measurement processes to support this objective;
• Drive process changes to respond to customer needs;
• Participation in process improvement initiatives.
Qualifications
Knowledge:
Business Experience
Managerial Experience
Skills:
Managerial Skills
Execution Skills
• Driven and results oriented.
• Ability to understand the Operations environment; the partners and their roles is important.
• Strong numerical and PC skills;
• Good communication and interpersonal skills.
• Project Management skills; Able to adapt to change;
• Effective writing and presentation skills for reporting and communicating with the stakeholders.
Core Competencies:
• Establish a well-structured business support process to the West Africa Sub Cluster SCOO that is metrics driven and focused on key priorities and tracking of performance results.
• Keeping up with the increased organization’s demand for metrics as a shift in management practice.
• Analytical mindset to evaluate data, quantify risks and identify opportunities;
• Build financial knowledge to manage operations finance effectively;
• Ability to work under pressure and tight deadlines;
• Ability to manage multiple tasks with minimal supervision;
• Ability to leverage interaction with seniors to develop additional product and leadership competencies
• Ability to anticipate issues before they arise and possible mitigating steps required
• Continuous learning
Primary Location: EMEA-NGA-LA-Lagos
Job Category: Operations
Schedule: Full-time
Education Level: Bachelor's Degree
Shift: Day Job
Employee Status: Regular
Travel: No
Description
Job Purpose:
1. Management of all the O&T staff in the Head Office Cash and Tellers department, Lagos Satellite branches, the rural branches and Implant Teller locations with a view to achieving high quality productivity. While ensuring proper management of the bank’s cash assets and that optimal cash holding is maintained in the Head Office, Satellite branches, rural branches and Teller Implant offices.
Key Responsibilities:
1. Coordination of the overall service delivery mechanism in the Head Office Cash and Tellers (C&T) Department, Lagos Satellite and Rural Branches and Implant service locations.
2. Coaching, motivating, training, developing and rewarding staff to ensure achievement of first class service delivery at our Counters.
3. Ensuring that the branches operate under control conscious environment.
4. Ensuring that policy initiatives of both the bank and regulatory bodies are implemented across the branches.
5. Boosting of staff morale by providing leadership and inspiration that will enhance productivity.
6. Ensuring that the service level agreement between Citibank Nigeria Limited and the managers of the various implant offices is strictly adhered to for the benefit of our customers.
7. Render monthly, quarterly and semi-annual BOF reports as and when due; also submit monthly branch score cards for the region.
8. Support training of all branch staff as required.
9. Ensure any new product offering is reviewed for mandatory controls and appropriate gap analysis and implementation planning.
10. Providing support to marketing and product units on new ideas and initiatives.
11. Liaising with Cash-in-Transit vendor companies for C.I.T. operations in the region.
12. Maintaining good relationships with Other Banks in respect of Cash Swaps and other developments in the Industry.
Qualifications
Knowledge:
• Educational Requirement: A good University Degree.
• Special Skills or Work Experience: 10-15 years in banking operations.
• Desk Top and general Information and Communication Technology (ICT) skills.
Skills:
• Good organisational skills – Ability to coordinate people and functions.
• Good communication skills.
• Excellent Inter-personal and leadership skills
• Good analytical Skills, ability to think through and effect problem resolution.
Core Competencies:
• Ability to quickly articulate and realise the risk associated with transactions.
• Ability to manage difficult situations (involving customers, staff and management) and come up appropriate, acceptable and effective solution.
• Ability to think through a transaction’s entire process at the conceptual stage and ensuring all critical aspects are covered.
• Ability to put in place back-up/contingency arrangements to ensure continuity of business.
• Ability to identify critical issues and isolate them for prompt and immediate resolution.
• Capacity to multi-task, manage processes and projects to ensure that they do not fall through the cracks.
• Capacity to manage large team without losing sight of the business objective.
Primary Location: EMEA-NGA-LA-Lagos
Job Category: Operations
Schedule: Full-time
Education Level: Bachelor's Degree
Shift: Day Job
Employee Status: Regular
Travel: No
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