• Current Recruitment at Airtel Nigeria

  • Posted on: 7 December, 2015 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Airtel
  • Subscribe to free job alerts
  • Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

    Head Youth Segment

     

    JOB PURPOSE

    To formulate and ensure implementation of effective and efficient strategies for youth segment so as to enhance the leadership position in customer market share

    KEY ACCOUNTABILITIES

    Drive increased market expansion and penetration by creating a roadmap and strategy for customer acquisition, in line with overall business and marketing strategy

    • Leverage market research to get insights into consumer behavior and preferences and drive future programs and promotions.
    • Track usage patterns to devise customer acquistion strategies

    Youth segment revenue growth/ Effective and efficient utilization of Sales & Distribution budget

    • Achieve the desired revenue  by designing and developing customized retention and acquisition programs for the Youth segment:
      • By planning and achieving an optimal balance between the recharge revenue and the usage by the customer.
      •  By developing and implementing programs to enhance the revenue by facilitating customer upgrades with respect to the rental revenue, airtime usage and chargeable tariffs
    • Develop and drive youth bundles to retain and win over competitor youth customers.
    •  Ensure innovative products are launched
    • Ensure increase in usage
    • To identify  new segments for acquisition and therefore plan and implement the strategy to penetrate the same with leadership position.
    • To design and provide tools to sales team for market expansion
    • To conduct consumer and trade research on periodic basis to identify new opportunities for youth acquisition.
    • To conceptualize and rollout suitable products and plans in prepaid/postpaid to drive acquisitions and revenue.
    • To design and test plans and products to take care churn and loyalty parameters.
    • To design suitable consumer and trade schemes so as to acquire revenue-paying customers.
    • To plan and monitor acquisition cost.

    Incremental Share of Gross Additions

    • Develop youth strategy within the OPCO by creating new partnerships with relevant institutions.
    • To grow revenue within the Youth base at x times greater than Market growth.
    • Youth partnership identification & develop programs around same.
    • ┬ĽOrganizing regular events for this customer base to grow product revenue through lead generation and product upsell and ensuring that each of these events is profitable when assessed on an individual basis.
    • To identify the key strengths of competition and plan key tactics to get incremental share of net adds from competition

    Customer Delight measure in terms of Stickiness, Schemes and Promotions

    • To design and implement consumer schemes and promotions which are simpler, crisp so that increase the delight among existing and prospective customers.
    • To create customer base stickiness and hence reduce churn;
      by designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty.
    • Achieve monthly youth churn target of X%

    Reporting

    • Direct process of  reports  on youth acquisition strategies that shows trends, ROI  and impact to aid effective business decisions
    • Ensure  quality  process and Monitor Acquisition led Management  Information  Systems  and benchmarks
    • Provide Summarized Analysis to aid Executive Management in Commercial & Strategic decisions

    Revenue enhancement

    • Plan and direct new customer  hand holding  tactics for revenue stimulation for the youth segment

    Desired Skills and Experience

    Educational Qualifications  & Functional / Technical Skills

    • Bachelors degree in  Marketing,  Management or like discipline
    • A recognized postgraduate degree in Management with specialization in Marketing.
    • Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage.

    Relevant Experience

    • Minimum of  8-10 years’ experience in a marketing position, with  3-5 years product development experience.
    • Minimum of 3 years management experience
    • 3-4 Years’ experience of Telecommunications Industry
    • Able to operate in a performance driven organization
    • Affinity with and technical knowledge of the latest technologies and services used within the industry and affiliated industries
    • Excellent Data Analysis and excel skills.

    Other requirements (Behavioural etc.)

    • Strong People & Leadership skills- Building Collaborative Relationships ,Empowering and Developing people
    • Risk taking appetite
    • Business and Commercial acumen
    • Excellent understanding of corporate governance standards
    • Should thrive in challenging situations
    • Ability to network with global players
    • Strong analytical and problem solving skills
    • Entrepreneurial Ability
    • Ability to influence and manage within a matrix style organization both within the Nigerian Opco and Group structure.
    • Experience in running on the ground events
    • Experience with Brand and Communications management. Deep understanding of BTL and targeted marketing principles.
    • Ability to conceptualize and drive the vision for the segment
    • Ability to innovate and deliver value to business at multiple levels.
    • Ability to motivate and engage team to higher performance.

    go to method of application »

    Business Development Manager Mobile Financial Services

     

    JOB PURPOSE

    The roleholder will be responsible for the  delivery of  revenue targets from the corporate and money transfer portfolios through partner acquisition, relationship management, implementation of pre and post launch BTL/ATL activities across Opcos, development and implementation of retail recruitment and management strategies for Active Merchants, Billers and Bulk Pay Customers.

    KEY ACCOUNTABILITIES

    Achievement of the desired revenue from Bill payment transactions across Nigeria

    • Engage corporate partners with regional presence to accept mobile money as a means of payment in retail/ outlets across Nigeria
    • Acquire new partners to increase transactional revenues.
    • Develop programs that will educate customers on new and existing Bill Payment partners.
    • Propose new service to enhance mobile money ecosystem to help Opco achieve target revenues. 
    • Coordinate with operations and technical teams to ensure timely integration/rollout of Corporate partners.
    • Analyze partner needs to provide innovate solutions.
    • Relationship management and partner satisfaction attainment.
    • Ensure that results achieved exceed targets set on the budget for each revenue bucket.

       

    Achievement of the desired revenue from Bulk payment transactions

    • Work with regional teams to acquire new partners to increase transactional revenues.
    • Develop programs that will educate customers on new and existing Bulk Payment partners..
    • Coordinate with operations and technical teams to ensure timely rollout of Bulk Payment partners.
    • Analyze partner needs to provide innovate solutions.
    • Relationship management and partner satisfaction attainment.
    • Manage team results so as exceed targets set on the budgets for each revenue bucket..

    Achievement of the desired revenue from Business to Business transactions

    • Acquire new partners to increase transactional revenues.
    • Develop programs that will educate customers on new and existing Business to Business Payment partners together with regional team.
    • Grow Merchant Base to be the most preferred payment solution with width & depth of distribution.
    • Grow Active Master Agent and Agent Base via tactical programmes linking Agents to Billers, Merchants and Bulk Pay Customers for seamless cash-in & cash-out transactions.

    Achievement of the desired revenue from Business to Business transactions

    • Support Help Opco to acquire new partners to increase transactional revenues.
    • Develop programs to educate customers on new and existing Mobile Banking services

    Desired Skills and Experience

    Educational Qualifications  & Functional / Technical Skills

    • A Bachelors in Business Administration, Entrepreneurship, Commerce or  a related discipline
    • Masters in Business Administration will be an added advantage

    Relevant Experience

    • At least eight (8) years of experience in Sales/Marketing
    • At least  4 years of experience in a financial institution and or telecommunications industry
    • Ability to negotiate for business at C-level executives
    • Personal initiative and ability to work independently,  focus on priorities,  monitor and evaluate progress and to meet deadlines
    • Excellent oral and written communication and good presentation skills
    • Ability to develop and maintain networks
    • A high degree of integrity and the ability to deal with confidential information is required

    go to method of application »

    Operations Manager Mobile Financial Services

     

    JOB PURPOSE 

    The roleholder will be expected to drive the implementation and delivery of  Airtel Nigeria's Mobile Financial Services strategic and financial objectives by driving usage penetration and improvement of operational performance to meet consumer satisfaction and the overall business strategy. The role holder will also be required to interface with internal and external  stakeholders  in order to ensure effective and efficient operations. 

    KEY ACCOUNTABILITIES 

    Mobile Money Product Lifecycle Management & other Mobile Financial Services Project delivery

    • Work cross functionally internally and with external partners such as Access Bank, Comviva amongst others to execute brilliantly projects ranging new products conceptualization to launch, integrations and change request.
    • Ensure technology platform is delivering great customer experience in terms of ease of use, uptime and all functionalities working. Periodic product testing to drive proactive fix.
    • Integration: Merchant integrations, Bank Integrations and payment solutions. Acquiring new partners to increase transactional revenues

    World Class Customer Experience to ensure our customers and partners rate us as most preferred and drive loyalty index to peak. 

    • Drive continuous improvement of processes to ensure our customers and partners such as master agents and agents get excellent service on time in full.
    • Dedicated Support Structure and monitoring of complaints and queries to draw up either tactical or strategic solutions to fix. ng and monitoring system
    • KYC & Data Warehouse: Archiving of registered customers.
    • Relationship management and partner satisfaction attainment.
    • Agent Experience, Customer Experience and Partner Engagement

    IT Support & Business Processes to ensure business continuity.

    • IT Support – Systems Uptime and Innovations
    • Back Office Admin – Sales Support, Partner Support, Policy Management and Monitoring and act as Primary Knowledge Center
    • Agents – KYC Confirmation, Transaction SMS, Set up fully compliant agent and master agent accounts and reactivate accounts,
    • Customers – PIN Reset, Unlock Account, Reversal Requests

    Go To Market (GTM) Excellence and Achievement of the desired revenue target. Ensure efficient and effective delivery of mobile commerce operations

    •  Drive rigorously GTM excellence from concept to launch and all through product lifecycle
    • Deliver Projects on time in full and work on multiple projects with varying partners. Structured SLAs to be in place with focus on more for more principle to drive accountability of all stakeholders.
    • Evaluation of Projects and recommendations to ensure continuous improvement.
    • Ensure compliance to internal policies and external policies such as the CBN, NCC by our partners and agents.
    • Propose and implement changes to processes and procedures for mobile commerce operations.
    • Coordinate the development of manuals and guides for mobile commerce products and services.
    • Make decisions for any operational changes (planned or unplanned) within the Airtel Money organization that materially impact the product portfolio in conjunction with VP M-Commerce

    Ensure Service Level Agreements (SLAs) with stakeholders are met

    • Develop SLAs with shared services teams/stakeholders and ensure adherence to the set standards.
    • Track and monitor performance of shared services teams/stakeholders to ensure targets are met, e.g. technical partners & customer service partners.

    Oversee integration and implementation of products and services for mobile commerce

    • Keep an updated record of the ongoing partner integrations and manage the integrations partner SLA’s.
    • Keep an updated record of the issues logged and ticketed with the integration partner and manage delivery timelines.
    • Coordinate and Conduct UATs (User Acceptance Tests)  for integration and product enhancements and attain sign off for the same.
    • Coordinate implementation of new services and product enhancements by development partners and local technical support

    Educational Qualifications  & Functional / Technical Skills

    • Bachelors in Project Management, Management or Computer Science.
    • Masters in Business Administration would be preferred additional qualification
    • Comprehensive knowledge of Central Bank of Nigeria rules and regulations
    • Comprehensive knowledge of payment ecosystem 
    • Product development, roll out and product performance management
    • Knowledge of risk and regulatory of the Mobile Financial Services industry
    • Product and business development skills

    Relevant Experience

    • At least seven (7) years of experience in Sales/Marketing
    • At least  4 years of experience in a financial institution and or telecommunications industry

    Other Behavioral requirements

    • Ability to innovate and deliver value to the business at multiple levels
    • Proven ability to think outside of the norm and present new ways of getting things done (innovation)
    • Ability to perform relevant data analysis to drive the business toward success
    • Results driven
    • Negotiation and influencing skills
    • Ability to manage outsourcing partners to deliver business solutions
    • Excellent interpersonal skills
    • Excellent written communication skills
    • Ability to communicate effectively with all levels of Senior Management, Government, Banking Officials, Academia and the General Public
    • Good presentation skills
    • Personal initiative and ability to work independently, focus on priorities, monitor and evaluate progress and  meet deadlines
    • A high degree of integrity and the ability to deal with confidential information is required

    Method of Application

    To apply for this position, visit Airtel's Job Advert on LinkedIn

  • ❮ Back to All Jobs
  • Know more about AirtelSimilar Jobs
  • Search for jobs by keyword
  • Human Resource Role at General Electric (GE)
  • Accountant at a Technology Driven Company - Culminate Consulting
  • Media Content Producer at Andela
  • Information Technology Job Vacancy at Savics
  • Group Head Of New Business at Signal Alliance
  • Fresh Jobs at General Electric (GE)
  • Graduate Marketing Executive At Swiftmatrix Limited
  • Chief Technology Officer (CTO) at Internet Solutions Nigeria Limited (ISN)
  • Filter Jobs
  • State

    Field

    Education

    Experience


    Also include jobs without defined experience

  « 1 Recently Viewed Job
 
 
Send your application through

Yahoomail Gmail Hotmail