Vacancy at Rapid Facilities Management Limited

Job Description

• The main role of the Service Manager is to manage and develop the generator servicing business of Rapid FM, controlling day-to-day maintenance activities and also to coordinates activities of technicians to insure that all upkeep, inventory and repair of generators are completed in an efficient manner.

Basic Tasks

• Manage, lead and direct the operations in service department.
• Promote the concept of "total quality" customer service
• Manage the service team - Hire, dismiss, and review all service technicians, subject to Head of Operations' approval
• Handle all aspects of field service sales, including preparation and delivery of quotes to customers, and follow-up to answer customers' questions
• Maintain communication with customers to promote customer relations and loyalty
• Schedule and allocate daily PPM and reactive maintenance tasks to technicians as required
• Oversee and schedule training for all service department personnel.
• Ensure and provide clean work environment for technicians.
• Complete all projects on time and within the budgetary limits.
• Implement all safety guidelines and procedures.
• Responsible for all response to service requests

Specifications

• Must have an internal drive for customer service and provide an elevated level of service for internal and external customers.
• Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others.
• Must have at least 2 years work experience as a Service Manager
• Must have HND /B.Eng in Mechanical or Electrical Engineering
• Must have wide knowledge and skills in generator Maintenance
• Five years experience in diesel engines, electrical mechanics, and power generation equipment.
• Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others.
• Willingness and confidence to be active in increasing customer contacts.
• Must possess superior interpersonal and customer relation skills.
• Must have knowledge and ability to operate computer in service functions.
• Ability to travel to customer’s offices and facilities.
• Exceptional written and verbal communication skills.

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Job Description

• The main role of the Service Manager is to manage and develop the generator servicing business of Rapid FM, controlling day-to-day maintenance activities and also to coordinates activities of technicians to insure that all upkeep, inventory and repair of generators are completed in an efficient manner.

Basic Tasks

• Manage, lead and direct the operations in service department.
• Promote the concept of "total quality" customer service
• Manage the service team - Hire, dismiss, and review all service technicians, subject to Head of Operations' approval
• Handle all aspects of field service sales, including preparation and delivery of quotes to customers, and follow-up to answer customers' questions
• Maintain communication with customers to promote customer relations and loyalty
• Schedule and allocate daily PPM and reactive maintenance tasks to technicians as required
• Oversee and schedule training for all service department personnel.
• Ensure and provide clean work environment for technicians.
• Complete all projects on time and within the budgetary limits.
• Implement all safety guidelines and procedures.
• Responsible for all response to service requests

Specifications

• Must have an internal drive for customer service and provide an elevated level of service for internal and external customers.
• Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others.
• Must have at least 2 years work experience as a Service Manager
• Must have HND /B.Eng in Mechanical or Electrical Engineering
• Must have wide knowledge and skills in generator Maintenance
• Five years experience in diesel engines, electrical mechanics, and power generation equipment.
• Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others.
• Willingness and confidence to be active in increasing customer contacts.
• Must possess superior interpersonal and customer relation skills.
• Must have knowledge and ability to operate computer in service functions.
• Ability to travel to customer’s offices and facilities.
• Exceptional written and verbal communication skills.