• Job at Airtel Nigeria (Airtel Networks Limited)

  • Posted on: 10 April, 2015 Deadline: Not Specified
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  • Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

    A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

    In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

    Senior Manager: BSS Projects

     

    Job Purpose

    This job is responsible for maintaining and managing Enterprise Applications, in-house developed and applications sourced from various third party vendors including IBM. Responsible for maintaining uptime, enhancements as per Business requirements, integration and Support of Applications. Major applications include BSS systems like CRM, Billing, Service Delivery Platform, Business Intelligence, ERP, Sales Systems etc. Required to work in an outsourced environment with deliveries thru Strategic Partners.

    Key Accountabilities

    1.Technology Absorption

    • Scan technology horizon and track emerging standards and trends
    • Adopt future proof technology

    2. Uptime of Application and Services

    • Ensure uptime of Applications and Services as per agreed SLAs with the Partners

    3. Service Management

    • Engage in standard Incident, Problem, Change and Risk Management of the Applications.

    4. Alignment of systems to business strategy & Delivery of Services and resolution of issues.

    • Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
    • Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product

    5. Operationalization of the Project

    • Engage with the Projects team / delivery team and solution engagement teams for Operationalizing of the Project. Engage in ‘Build-to-Operate’ activities.

    6. NETIT alignment

    • Work in close co-ordination with network team for selecting and implementing end to end Customer Lifecycle solutions for specific products
    • Implementation of end to end service path and revenue path of the customer

    7. Strategic Partner Satisfaction

    • To ensure high level of clarity and continuity in communication with the strategic partner team in order to ensure provision of best service for the Opco

    Desired Skills and Experience

    Educational Qualifications and Functional / Technical Skills

    • Engineer/Graduate with IT/Telecom subjects + Certification in ITIL, PM etc.

    Relevant Experience

    • 8 to 10 years
    • Telecom experience of BSS, CCT, IN’s, SMSC’s, GPRS, CCN, 3G and Rating solutions
    • Should have worked in multi-vendor networks and have good knowledge of different standards.
    • Good understanding of Network / IP protocols
    • Understanding of IT systems and Applications like Billing, CRM, ERP, Sales Systems etc

    Other requirements

    • Achieving Results, & Delighting the Customers

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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