Senior Manager: BSS Projects at Airtel

Job Purpose

This job is responsible for maintaining and managing Enterprise Applications, in-house developed and applications sourced from various third party vendors including IBM. Responsible for maintaining uptime, enhancements as per Business requirements, integration and Support of Applications. Major applications include BSS systems like CRM, Billing, Service Delivery Platform, Business Intelligence, ERP, Sales Systems etc. Required to work in an outsourced environment with deliveries thru Strategic Partners.

Key Accountabilities

1.Technology Absorption

• Scan technology horizon and track emerging standards and trends
• Adopt future proof technology

2. Uptime of Application and Services

• Ensure uptime of Applications and Services as per agreed SLAs with the Partners

3. Service Management

• Engage in standard Incident, Problem, Change and Risk Management of the Applications.

4. Alignment of systems to business strategy & Delivery of Services and resolution of issues.

• Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
• Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product

5. Operationalization of the Project

• Engage with the Projects team / delivery team and solution engagement teams for Operationalizing of the Project. Engage in ‘Build-to-Operate’ activities.

6. NETIT alignment

• Work in close co-ordination with network team for selecting and implementing end to end Customer Lifecycle solutions for specific products
• Implementation of end to end service path and revenue path of the customer

7. Strategic Partner Satisfaction

• To ensure high level of clarity and continuity in communication with the strategic partner team in order to ensure provision of best service for the Opco